Solutions Architect

Braze

about 1 month ago

Tokyo, Japan

Senior

H1B Sponsor

Responsibilities

Maximize customer Time to Value (TTV) by facilitating technical aspects of product inquiries and onboarding.
Support daily technical inquiries and requests to provide efficiency and value in Braze usage.
Assist customer product and engineering teams to work independently and efficiently with Braze.
Communicate with customers and internal teams regarding product and implementation schedules.
Document technical requirements, schedules, goals/metrics, and customer interactions.
Validate product use cases and confirm technical feasibility for product launches.
Address technical concerns and issues to ensure smooth onboarding.
Collaborate with customer marketing, product, and engineering teams to understand the purpose of using Braze.
Support onboarding managers by providing tactical responses and strategic solutions.
Contribute to designing technical and product adoption plans in partnership with customers.
Support new customers in achieving effective SDK and API integration and campaign deployment.
Design and deliver workshops focused on marketing, product, and technology to meet customer needs.
Provide efficient enablement training and workshops to customers both online and onsite.
Troubleshoot and provide solutions for technical issues reported by customers during tool implementation.
Support a broader customer success organization by addressing daily needs and responses.

Over 5 years of relevant experience in digital marketing, mobile app development, website building, technical support, or customer success.
Excellent communication skills.
Proficient in English, capable of understanding documentation and communicating via Slack.
2-3 years of development experience in any programming language.
Knowledge and technical expertise in at least two of the following: SaaS, digital marketing, mobile app development, website building, API development, or programming.
Ability to communicate clearly and accurately with customers in both written and verbal forms.
Team player with strong problem-solving skills and intellectual curiosity.
Eager to learn about the impact of your work on others and find growth opportunities.
Hospitality mindset contributing to customer satisfaction.

Competitive compensation that may include equity.
Retirement and Employee Stock Purchase Plans.
Flexible paid time off.
Comprehensive benefit plans covering medical, dental, vision, life, and disability.
Family services including fertility benefits and equal paid parental leave.
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
Curated in-office employee experience fostering community and innovation.
Opportunities to give back to the community with annual Volunteer Week and donation matching.
Employee Resource Groups providing supportive communities.
Collaborative, transparent, and fun culture recognized as a Great Place to Work.