SMTS Application Engineering
GlobalFoundries1 day ago
Austin, TX, USA or Richardson, TX, USASenior
Base Salary
$118k - $210k/yr
Responsibilities
- Serve as the primary technical advisor for customer onboarding, solution enablement, software integration, deployment, production ramp, and adoption of MIPS technologies.
- Capture customer requirements, feature requests, and product enhancement opportunities while advocating for customers with Product Management and Engineering.
- Investigate and resolve complex technical issues through debugging, root-cause analysis, cross-functional escalation, and resolution planning.
- Support deployment of AI models and applications through optimization, profiling, benchmarking, performance analysis, and deployment-readiness validation.
- Deliver technical training, workshops, demonstrations, and customer enablement covering development tools, SDKs, runtimes, simulators, and deployment workflows.
- Create technical collateral, application notes, deployment guides, benchmarking reports, and best-practice recommendations.
- Monitor customer health, adoption progress, technical risks, escalations, and recurring support trends, and contribute to metrics, dashboards, and continuous improvement initiatives.
- Perform work safely and support Environmental, Health, Safety & Security requirements and programs.
Requirements
- Bachelor's or higher degree in Electrical Engineering, Computer Engineering, Computer Science, AI/ML, or a related technical discipline.
- At least 5 years of experience in Application Engineering, Solutions Engineering, Customer Success Engineering, Technical Support Engineering, or a related customer-facing role.
- Experience supporting semiconductor IP, embedded processors, AI accelerators, software platforms, SDKs, or development toolchains.
- Strong debugging and problem-solving skills across software, hardware, and system-level environments.
- Experience working directly with customers to resolve complex technical issues.
- Excellent written, verbal, and presentation communication skills, with the ability to manage multiple technical engagements.
- Preferred experience with AI inference, neural networks, model optimization, AI deployment, or performance benchmarking.
- Preferred familiarity with RISC-V architectures, embedded systems, processors, accelerators, compilers, or runtime software.
- Preferred experience with Python, C/C++, Linux, scripting, and software debugging tools.
- Knowledge of robotics, edge AI, industrial automation, computer vision, automotive, or intelligent embedded systems is preferred.
- Experience working with globally distributed teams and customers is preferred.
About GlobalFoundries
GlobalFoundries manufactures semiconductors as a contract foundry, offering process technologies, design enablement, and wafer fabrication for chip designers and device makers across automotive, data center, mobile, and IoT markets. Headquartered in Malta, New York and founded in 2009, it operates fabs in the U.S., Europe, and Asia and is listed on Nasdaq (GFS). Customers use its analog/RF, high-voltage, and specialty nodes alongside advanced CMOS.