Solutions Architect, Utilities, Customer Solutions Meter to Cash
West Monroe1 month ago
Base Salary
$154k - $209k/yr
Responsibilities
- Architect end-to-end Meter to Cash solutions covering meter reading, billing, payments, collections, and customer service.
- Design and support the integration and implementation of CIS and MDM platforms aligned with client business goals.
- Develop customer-facing digital solutions involving mobile apps, web portals, and self-service platforms.
- Collaborate with IT, operations, and customer service teams to ensure cross-functional delivery success.
- Build client relationships as a trusted advisor and subject matter expert in Energy & Utilities.
- Contribute to business development through opportunity identification, proposals, and client relationship expansion.
- Share expertise and train team members on emerging technologies, including Kraken.
- Use AI tools and technologies to accelerate analysis, generate insights, improve delivery efficiency, and support client recommendations.
Requirements
- 7+ years of Energy & Utilities industry experience focused on Meter to Cash processes.
- Experience implementing or integrating CIS and MDM platforms such as SAP IS-U, Oracle CC&B, Oracle Utilities MDM, Itron, or Landis+Gyr.
- Familiarity with CRM, CCaaS, and customer-facing digital solutions.
- Deep understanding of the Meter to Cash lifecycle and its supporting technologies.
- Ability to lead technology implementations and integrations and design solutions that improve customer experience and operational efficiency.
- Strong problem-solving, analytical, communication, collaboration, and cross-functional working skills.
- Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
- Relevant CIS, MDM, CRM, or CCaaS certifications are preferred.
- Ability to travel 50%-75% annually.
- Experience integrating AI tools such as ChatGPT into workflows, with critical thinking to assess accuracy, mitigate bias, and ensure quality outputs.
Benefits
- Medical, dental, vision, and basic life insurance coverage for employees and families.
- 401k plan and employee stock ownership program.
- Eligibility for annual bonuses.
- Unlimited flexible time off and ten paid holidays annually.
- Ten weeks of paid parental leave eligibility upon hire.
- Work arrangement may be based in a listed Energy & Utilities office or remote in the United States.
- Travel expectation is 50%-75% annually.
Categories
Solutions Engineering
About West Monroe
West Monroe is a Chicago-based business and technology consulting firm that helps enterprises and private equity sponsors improve operations and build digital capabilities. It sells project-based consulting across industries such as financial services, healthcare, energy, and software, including M&A advisory, customer experience, product and data strategy, and cybersecurity. Founded in 2002 and privately held under M/C Partners, it operates from multiple U.S. hubs.