Staff Frontend Engineer
ServiceNow1 day ago
Tel Aviv-Yafo, IsraelStaff+
Responsibilities
- Build AI-native experiences for chat, workflows, integrations, approvals, and knowledge.
- Own customer-facing features from product definition through implementation, testing, release, and iteration.
- Create scalable frontend components and shared product capabilities across the main application and ServiceNow experience.
- Design reliable realtime and asynchronous interfaces, including streaming, partial results, retries, interruptions, and failures.
- Own frontend foundations including shared packages, build tooling, dependency upgrades, and CI.
- Improve frontend architecture, performance, developer experience, maintainability, accessibility, responsiveness, observability, and product polish.
- Collaborate with product, design, backend, and AI engineers while independently driving execution.
- Validate AI-generated work, define evaluations and regression criteria, manage context, and account for nondeterminism, hallucinations, latency, cost, privacy, and security.
Requirements
- Strong React and TypeScript fundamentals with experience building high-quality customer-facing products.
- Track record of driving meaningful features end to end rather than only incremental changes.
- Strong product judgment and attention to clarity, speed, accessibility, and user experience details.
- Experience with asynchronous server state, typed APIs, complex forms, realtime events, and failure handling.
- Ability to design maintainable boundaries between applications, shared features, UI primitives, and API clients.
- Experience maintaining frontend infrastructure, package ecosystems, build pipelines, and large codebases.
- Experience with automated testing and confidence owning production outcomes.
- Hands-on AI Development Lifecycle experience is mandatory, including shipping software using AI across discovery, design, implementation, testing, review, documentation, and production debugging.
- Understanding of prompts, tool calls, structured outputs, approvals, and model failure modes sufficient to design trustworthy AI user experiences.
- Preferred experience with rich-text editors, design systems, Web Components, Shadow DOM, ServiceNow, or AI automation products.
Benefits
- Regular employee position in the EMEA region.
- Flexible work persona within ServiceNow’s distributed work model; eligibility depends on the assigned work location and role.
- ServiceNow provides an accessible and inclusive application process with reasonable accommodations available.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.