23 hours ago
Chennai, IndiaStaff+
Responsibilities
- Provide technical and business support for Citi applications and resolve application issues quickly.
- Monitor applications and operating environments, perform start-of-day checks and reconciliations, and manage regional handovers.
- Support and troubleshoot enterprise ETL pipelines, application releases, production deployments, and related tooling.
- Assess production risks and impacts, escalate issues, manage critical incidents, and adhere to service-level agreements.
- Maintain technical support documentation, storage and archiving procedures, contingency plans, operating standards, and support processes.
- Analyze application performance and database issues, including logs, queries, execution plans, locks, and blocks.
- Drive stability, efficiency, effectiveness, bug-fix, and support-tooling improvements.
- Identify risks, vulnerabilities, and security issues and communicate their business impact.
- Act as a liaison among users, traders, internal technology groups, development teams, production support teams, and vendors.
- Provide technical leadership, coaching, mentoring, and advice to lower-level analysts and senior stakeholders.
- Participate in post-implementation analysis and own support project initiatives.
Requirements
- Bachelor’s or university degree, or equivalent experience.
- Minimum 8–12+ years of progressive experience in IT application support, production operations, or data platform engineering within enterprise financial services or large-scale data environments.
- At least 6 years of hands-on experience supporting and troubleshooting enterprise ETL pipelines and tools such as Ab Initio, Informatica PowerCenter/IICS, IBM DataStage, Talend, SSIS, Python, PySpark, or cloud ETL.
- At least 6 years of advanced Unix/Linux troubleshooting, command-line utilities, log parsing, and automated Bash or Ksh scripting.
- At least 6 years of relational database experience with Oracle SQL and PL/SQL or an equivalent RDBMS, including execution-plan analysis, query tuning, index management, and diagnosing database locks and blocks.
- At least 3 years in a technical lead, shift lead, or pod lead capacity managing critical incident escalations and mentoring team members.
- Knowledge of Ab Initio, Snowflake, shell scripting, finance and accounting, financial markets and products, problem management, issue tracking, and reporting.
- Experience with tools such as ServiceNow is relevant.
- Strong oral and written communication, analytical, troubleshooting, log-analysis, judgment, and attention-to-detail skills.
- Willingness to work flexible hours.
Benefits
- Full-time position.
- Flexible working hours may be required.
- Equal opportunity employer with reasonable accommodation support for applicants with disabilities.
About Citi
Citi is a public financial-services company offering consumer and institutional banking, credit cards, wealth management, treasury and trade solutions, and capital-markets services. It serves individuals, corporations, financial institutions, and governments in more than 160 countries and jurisdictions, earning interest and fee income from lending, payments, trading, and advisory. Founded in 1812 and headquartered in New York, it trades on the NYSE under the ticker C.