ServiceNow Developer III
American Systems2 months ago
Billings, MT, USASenior
Base Salary
$97k - $155k/yr
Responsibilities
- Gather requirements and translate stakeholder needs into ServiceNow solutions.
- Design, develop, configure, test, maintain, and enhance ServiceNow applications, modules, workflows, forms, business rules, client scripts, UI policies, integrations, and related platform components.
- Develop and enhance capabilities for ITSM, request management, knowledge management, asset management, CMDB, and other ServiceNow modules.
- Maintain and optimize ServiceNow applications for functionality, reliability, performance, and operational alignment.
- Troubleshoot ServiceNow application, workflow, integration, performance, and data-quality issues.
- Develop and maintain integrations with third-party enterprise systems using REST/SOAP, IntegrationHub spokes, MID Server, OAuth, and JWT authentication.
- Perform unit testing, support system integration and user acceptance testing, and validate production deployments.
- Create technical documentation, system design artifacts, knowledge articles, and user guidance.
- Provide technical support and subject matter expertise for incidents, service requests, problems, and enhancements.
- Support platform governance, ACL configuration, role and access management, instance cloning, upgrades, performance tuning, AI governance controls, and operational sustainment.
- Participate in meetings with government and contractor personnel, providing technical recommendations, status updates, and solution demonstrations.
Requirements
- U.S. citizenship is required.
- Must pass a federal background investigation and obtain a Public Trust.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- Proven experience developing, configuring, and supporting applications on the ServiceNow platform.
- Experience with JavaScript, business rules, client scripts, UI policies, Flow Designer, IntegrationHub, and REST/SOAP integrations.
- Strong understanding of ServiceNow platform architecture, application lifecycle management, and secure development practices.
- Experience with ServiceNow ITSM, Service Catalog, CMDB, Asset Management, Knowledge Management, or related capabilities.
- Hands-on experience with ServiceNow Now Assist, generative AI feature configuration, responsible AI controls, and AI-driven agents and automations.
- Strong analytical, problem-solving, communication, collaboration, and independent-working skills.
- ServiceNow SDK experience is preferred.
- Experience supporting federal or regulated enterprise environments is preferred.
- Must provide acceptable identification for customer badging and site access.
Benefits
- Healthcare benefits for employees and dependents.
- Paid leave.
- Retirement plans.
- Insurance programs.
- Education and training assistance.
- Salary range of USD $96,800.00/Yr. to USD $154,880/Yr.
- The role requires on-site customer badging and site-access identification; no specific remote or hybrid arrangement is stated.
Tech Stack
JavaScriptSOAP
Categories
About American Systems
AMERICAN SYSTEMS is an employee-owned federal contractor that provides IT, engineering, cybersecurity, test and evaluation, and training services to U.S. defense, intelligence, and civilian agencies. Founded in 1975 and headquartered in McLean, Virginia, it delivers program support across areas such as cloud and software engineering, digital engineering, and acquisition support, typically through long-term government services contracts as a prime or subcontractor.