17 days ago
Base Salary
$69k - $162k/yr
Responsibilities
- Develop and integrate Python-based services, APIs, and AI-enabled applications.
- Build agent workflows using prompts, tools, APIs, enterprise knowledge, and structured data.
- Deploy and operate applications on Google Cloud using secure, observable, and repeatable practices.
- Configure conversational and customer-experience use cases, including virtual agents, agent assistance, and workflow automation.
- Participate in discovery sessions, rapidly prototype solutions, and translate business needs into working technical outcomes.
- Test, troubleshoot, and optimize agent behavior, integrations, latency, reliability, and user experience.
- Create technical documentation, deployment runbooks, and demonstrations for delivery teams and clients.
- Apply responsible AI, security, access-control, and data-handling practices throughout the solution lifecycle.
Requirements
- Strong Python programming skills.
- Knowledge of REST APIs, JSON, webhooks, and system integration.
- Hands-on experience with cloud application development, deployment, logging, and monitoring in GCP.
- Working knowledge of Git, CI/CD, and Docker.
- Awareness of generative AI, LLMs, prompt engineering, RAG, and AI agents.
- Basic SQL and data-handling skills.
- Strong communication, troubleshooting, analytical thinking, debugging, and learning agility.
- Understanding of customer-service processes and willingness to upskill on Agentic AI or Google Gemini Enterprise.
- Preferred: experience with Genesys Cloud, NICE CXone, Amazon Connect, Dialogflow, or a similar contact-center or conversational platform.
- Preferred: basic experience designing customer journeys and conversation flows.
Benefits
- Hybrid work opportunity based in Nashville or Atlanta.
- Comprehensive benefits package for regular, full-time employees, including paid time off, company holidays, personal days, and sick leave.
- Medical, dental, and vision coverage, or provincial healthcare coordination in Canada.
- Retirement savings plans such as 401(k) in the U.S. or RRSP in Canada.
- Life and disability insurance and employee assistance programs.
- Additional benefits may be available according to local policy and eligibility.
Tech Stack
Categories
About Capgemini
Capgemini is a global IT services and consulting firm that delivers strategy, cloud, AI, software engineering, and managed services to large enterprises and public-sector clients. Founded in 1967 and headquartered in Paris, it is publicly traded on Euronext Paris and operates in 50+ countries. The group expanded its engineering capabilities by acquiring Altran in 2020, now operating as Capgemini Engineering.