1 month ago
Bengaluru, IndiaSenior
Responsibilities
- Contribute to the data platform blueprint and design, including relevant platform components.
- Collaborate with Integration Architects and Data Architects to integrate systems and data models.
- Configure and customize ServiceNow ITSM modules to meet organizational requirements.
- Integrate ServiceNow ITSM with enterprise systems and data platforms.
- Troubleshoot and resolve complex issues in the ServiceNow ITSM environment.
- Lead efforts to optimize data platform performance and scalability.
- Make team decisions and provide solutions across immediate and multiple teams.
- Mentor team members and facilitate knowledge sharing.
- Coordinate cross-functional initiatives aligned with business and data strategy objectives.
Requirements
- At least 7.5 years of experience in ServiceNow IT Service Management (ITSM).
- Proficiency in ServiceNow ITSM, data management, and related specialist practices.
- Strong understanding of IT service management processes and best practices.
- Ability to integrate ServiceNow ITSM with enterprise systems and data platforms.
- Familiarity with scripting and automation within the ServiceNow platform.
- 15 years of full-time education is required.
- Experience working as a subject matter expert and collaborating across multiple teams.
Benefits
- Position is based at the Bengaluru office.
Categories
Data Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.