7 days ago
Base Salary
$93k - $210k/yr
Responsibilities
- Design, develop, and enhance scalable backend services and customer-facing features for chat, ticketing, and live-agent workflows.
- Develop APIs, data models, service integrations, and AI-assisted support capabilities including knowledge retrieval, response suggestions, conversation summarization, and support-resource routing.
- Own a bounded platform component and evolve service-module or SDK contracts for multi-tenant use.
- Perform debugging, troubleshooting, API lifecycle management, performance profiling, scalability improvements, and resilience or capacity engineering.
- Lead code reviews, implement functional and non-functional testing, and improve logging, monitoring, observability, service quality, and reliability.
- Investigate customer-reported issues and product defects, provide technical guidance, and recommend product enhancements based on feedback.
- Apply secure coding practices, perform maintenance and patching, and remediate critical vulnerabilities.
- Collaborate with engineers, product managers, team leads, customers, and stakeholders to translate requirements into production-ready solutions.
- Independently manage work, timelines, deliverables, prioritization, and process improvements while mentoring and guiding others.
Requirements
- Senior-level experience designing and developing backend software, systems, services, APIs, and platform components.
- Working knowledge of software architecture decisions, system design, performance optimization, scalability, API versioning, lifecycle management, and interoperability strategies.
- Experience with debugging across service graphs, troubleshooting moderately complex software and API issues, and developing compatible remediation plans.
- Experience with software testing, quality assurance, error logging, monitoring, observability, profiling, and production maintenance.
- Knowledge of secure coding practices, coding standards, software development lifecycle practices, and vulnerability remediation.
- Ability to collaborate across engineering, product, customer, and stakeholder teams and independently manage standard and non-standard problems.
- Experience providing technical guidance, leading code reviews, mentoring colleagues, and incorporating customer feedback into product improvements.
Benefits
- U.S. base salary range of $92,500-$209,500 per annum, with potential bonus and equity eligibility.
- Medical, dental, vision, disability, life, and AD&D insurance options.
- 401(k) plan with company match, employee stock purchase plan, financial planning, and group legal benefits.
- Paid vacation, 11 paid holidays, paid sick leave, paid parental leave, and adoption assistance.
- Flexible spending accounts, pre-tax commuter and parking benefits, and voluntary auto, homeowner, and pet insurance.
- U.S.-based employees complete identity verification involving collection and processing of biometric information, with accommodations potentially available following individualized assessment.
Categories
About Oracle
Oracle builds database technology, enterprise applications, and Oracle Cloud Infrastructure for companies and governments. Its business spans cloud subscriptions, software licenses, and support services across ERP, HCM, CX, and industry suites, plus NetSuite. Founded in 1977 and headquartered in Austin, Texas, Oracle is a public company traded on the NYSE and serves global customers migrating and running critical workloads in its cloud.