Responsibilities
- Assist with resolving technical inquiries from customers and partners using Glia’s Digital Customer Service platform.
- Shadow and support engineers setting up technical integrations with customer and partner teams.
- Document issues in JIRA and communicate with Product and Engineering teams through Slack.
- Participate in troubleshooting bugs and defects reported through the Service Desk or virtual channels.
- Collaborate with Engineering, Product Management, and Customer Success teams on technical solutions.
Requirements
- Currently pursuing a bachelor’s degree in Software Engineering, Computer Science, or a related field.
- Demonstrated understanding of web technologies and APIs.
- Strong interest in customer support, problem-solving, and technical troubleshooting.
- English proficiency at B2 level or higher across reading, writing, and listening.
- Strong communication skills and eagerness to learn in a fast-paced, collaborative environment.
Benefits
- Gain practical experience in technical troubleshooting and customer support.
- Learn how APIs, RESTful technologies, and cloud solutions are integrated and maintained.
- Develop communication skills for technical and non-technical audiences.
- Learn to prioritize tasks and manage workload in a dynamic environment.
- Build confidence working with modern web technology stacks.
- Internship opportunity in Mexico City.
Categories
About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model. Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one.More information about Glia can be found at glia.com. **Note from our Talent Acquisition Team** The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, contact our talent team via talent@glia.com.