3 days ago
Base Salary
$88k - $132k/yr
Responsibilities
- Help engineers troubleshoot builds and CI, source control, cloud access, authentication, virtual development environments, and AI coding tools.
- Triage support requests, resolve issues, and clearly hand off problems requiring deeper fixes.
- Grant and manage access through infrastructure-as-code and peer-reviewed changes.
- Identify patterns across support requests, raise emerging incidents, and communicate them to affected engineers.
- Build scripts, command-line tools, documentation, and AI-powered automation to reduce repeat requests and manual work.
Requirements
- 0–2 years of experience in technical support, IT, systems administration, DevOps, SRE, or a related role; internships and co-ops count.
- Working proficiency with Linux.
- Experience with Git and GitHub workflows, including branches, pull requests, and merge-conflict resolution.
- Experience writing Python or Bash scripts to automate tasks.
- Experience troubleshooting technical issues by reading logs, reproducing problems, and isolating root causes.
- Preferred experience includes supporting engineers, developer tools, build systems, large monorepos, CI/CD systems, Bazel, Terraform, AWS IAM, SSO and identity providers, Go, documentation, runbooks, self-service tools, or AI coding assistants.
Benefits
- Eligible for an annual bonus, equity compensation, and benefits.
- In-person work is expected at least 3 days per week, with some roles requiring up to 5 days per week in the office based on operational needs.
About Aurora
Aurora builds the Aurora Driver, a self-driving system for heavy-duty trucks, and offers it as a driver-as-a-service to freight carriers. The company partners with truck OEMs and logistics networks, including Volvo Trucks, PACCAR, FedEx, Uber Freight, Werner, Schneider, and Ryder, to commercialize autonomous freight hauling. Founded in 2017 and headquartered in Pittsburgh, Aurora is a public company trading on Nasdaq under the symbol AUR.