6 days ago
Remote, MexicoSenior
Responsibilities
- Provide L2/L3 support for business-critical .NET applications, including incident investigation, debugging, fixes, and minor enhancements.
- Troubleshoot, optimize, and maintain SQL Server databases, stored procedures, views, functions, triggers, and complex queries.
- Perform root cause analysis for application issues, data inconsistencies, and performance bottlenecks, and document findings and solutions.
- Monitor and support SSIS packages, SQL Agent jobs, and data integration processes.
- Collaborate with development, QA, and business teams on releases, deployments, change requests, and continuous improvement.
Requirements
- 5+ years of experience in Application Support, Production Support, or a related enterprise application support role.
- Strong SQL Server experience covering query optimization, indexing, execution plans, stored procedures, and performance tuning.
- Hands-on experience with C#, ASP.NET, and .NET Core for code-level troubleshooting, debugging, and log analysis.
- Knowledge of SSIS, SQL Agent, ServiceNow, Jira, and ITIL-based support processes.
- Strong analytical, problem-solving, communication, stakeholder management, ownership, and attention-to-detail skills.
- Advanced English communication skills.
Benefits
- Remote work in Mexico.
- Continuous learning through internal academies, certifications, and mentorship.
- Access to diverse and inclusive employee networks including OutFront, CapAbility, and Women@Capgemini.
- Work in a diverse, respectful, and inclusive environment.
About Capgemini
Capgemini is a global IT services and consulting firm that delivers strategy, cloud, AI, software engineering, and managed services to large enterprises and public-sector clients. Founded in 1967 and headquartered in Paris, it is publicly traded on Euronext Paris and operates in 50+ countries. The group expanded its engineering capabilities by acquiring Altran in 2020, now operating as Capgemini Engineering.