Base Salary
$234k - $260k/yr
Responsibilities
- Serve as the primary technical advisor and long-term technical relationship owner for named education customers and pre-sales prospects.
- Own technical account plans, milestones, adoption priorities, value realization, production readiness, account health, and expansion opportunities in partnership with Account Directors.
- Lead discovery, technical evaluations, demonstrations, workshops, prototypes, and proofs of value with institutional stakeholders.
- Design Applied AI architectures spanning models, applications, institutional data, identity, integrations, security, privacy, governance, evaluation, and deployment.
- Develop adoption roadmaps with workstreams, sequencing, milestones, stakeholder ownership, governance, risks, success measures, and change-management needs.
- Coordinate deployment, implementation, training, enablement, Product, Research, education specialists, partners, and other delivery teams while remaining accountable for technical outcomes.
- Identify repeatable education patterns and provide field insights to Product, Engineering, and Research.
Requirements
- Significant experience in customer-facing technical roles such as solutions architecture, solutions engineering, technical account leadership, AI deployment, or technical customer success.
- Experience guiding complex organizations from technical evaluation through production adoption and measurable value realization.
- Strong software and cloud architecture foundations, including APIs, distributed systems, data integration, identity, security, and privacy.
- Understanding of modern AI systems, frontier LLM models, agentic applications, model evaluation, retrieval, or enterprise AI workflows.
- Ability to prototype and work confidently with APIs, SDKs, and languages such as Python or JavaScript.
- Ability to develop technical account plans, prioritize complex customer portfolios, and connect adoption to measurable outcomes.
- Ability to communicate technical tradeoffs and translate complex stakeholder needs into practical narratives, decisions, and action plans.
- Meaningful experience with education technology, higher education, K–12 systems, research institutions, or similarly mission-driven environments is preferred.
Tech Stack
Categories
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first — ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.