2 days ago
Responsibilities
- Investigate, reproduce, troubleshoot, and resolve software issues reported for semiconductor processing equipment.
- Diagnose embedded software issues in control systems and triage mechanical, electrical, and software bugs.
- Manage escalation calls with field support engineers and coordinate action plans through resolution.
- Create detailed bug reports for developers and work with QA to add reproduced defects to regression testing.
- Travel to customer sites for product installation support, training, and troubleshooting.
- Collaborate with account, GPS, product development, systems engineering, applications, field service, and customer support teams.
- Use debugging tools, diagnostics, log analysis, and performance profiling to support production issues.
- Coach and mentor others and lead meetings related to complex customer escalations.
Requirements
- Bachelor's degree plus 8 years of experience or master's degree plus 4 years of experience in computer science, computer engineering, or a related field.
- Ability to read code and diagnose software issues, with software development or QA/test experience.
- Preferred expertise in C, C++, C#, Python, GitLab, and GitHub.
- Preferred experience with semiconductor equipment and at least two of machine-control software, semiconductor systems, factory automation, multithreaded applications, real-time software, or device-driver or interrupt-driven software.
- Ability to travel 10–25% domestically and internationally.
- Experience with debugging tools, diagnostics, log analysis, performance profiling, and production support methodologies.
- Proficiency with Microsoft Word, Microsoft Excel, SharePoint, and familiarity with SAP.
- Strong communication, troubleshooting, organizational, collaboration, leadership, mentoring, and customer-escalation skills.
- Familiarity with AI-assisted development tools, large language models, and generative-AI-enabled software engineering practices.
About ASM
ASM designs and manufactures wafer-processing equipment for semiconductor manufacturers, with a focus on thin‑film deposition technologies such as atomic layer deposition, epitaxy, and chemical vapor deposition. The Dutch company sells and services tools used in advanced logic, memory, and power-device production. Founded in 1968 and headquartered in Almere, it is a public company listed in Amsterdam, operating globally through R&D centers and customer support sites near major fabs.