Customer Success Engineer - APJ

GitLab

16 days ago

Remote, Worldwide

Entry Level / Mid Level

Responsibilities

Provide technical consultancy and solution guidance to customers through Zoom calls and written communication.
Drive measurable customer value and product adoption that supports renewals and expansion across APJ.
Deliver technical, architectural, and best practice guidance for GitLab use cases.
Partner closely with Account Executives and Renewals Managers to align technical recommendations to customer objectives.
Plan and deliver customer workshops, demos, and enablement sessions.
Maintain and grow your specialty competency in GitLab capabilities and relevant DevSecOps tooling.
Contribute to scalable enablement by improving documentation and sharing knowledge.
Mentor and support colleagues and customers in developing technical competency.
Manage multiple customer engagements in parallel, prioritizing effectively.

Experience providing technical consultancy and solution guidance to customers.
Familiarity with GitLab use cases across source code management, CI/CD, DevSecOps, and Agile planning.
Hands-on experience with DevSecOps and adjacent technical tooling, or strong foundational knowledge.
Background in software development, systems engineering, or a related technical field.
Experience driving meaningful outcomes for customers or end-users.
Comfort collaborating with account and sales teams.
Interest in developing and delivering technical workshops and demos.
Strong communication skills to explain complex technical topics clearly.
Ability to manage time effectively in a remote, asynchronous environment.
Interest in supporting customers across APJ and adapting communication styles.