Site Reliability Engineer
Highmark Health1 day ago
Remote, United StatesMid Level
Responsibilities
- Monitor and improve the reliability, availability, performance, and security of critical healthcare IT, clinical device, IoT, and building automation systems.
- Develop reporting and observability systems for latency, traffic, errors, saturation, and other system health metrics.
- Automate monitoring tasks and identify, remediate, and report vulnerabilities in clinical devices and related infrastructure.
- Support network segmentation, access control, device hardening, asset lifecycle management, and compliance activities.
- Troubleshoot medical equipment and system issues with Clinical Engineering and Cybersecurity Engineering teams.
- Plan and execute preventative maintenance, downtime drills, disaster recovery exercises, recovery exercises, migrations, releases, and upgrades.
- Implement and maintain redundant systems and failover mechanisms to minimize downtime and support clinical continuity.
- Lead or participate in post-incident reviews, root cause analyses, emergency preparedness activities, and corrective actions.
- Monitor and optimize building automation systems, including HVAC, lighting, fire suppression, and security systems.
- Maintain detailed infrastructure, device inventory, process, and procedure documentation and share knowledge with cross-functional teams.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Management Information Systems, IT, or a related field, or relevant experience and/or education accepted in lieu of a bachelor’s degree.
- Three years of experience in Site Reliability Engineering, Systems Administration, or DevOps, particularly in healthcare IT.
- Preferred master’s degree in Computer Science, Engineering, Management Information Systems, IT, or a related field.
- Preferred three years of experience with medical device management lifecycles, network or device segmentation, vulnerability and patch management, and healthcare IT.
- Preferred three years of experience with healthcare IT architecture, automation, IoT, telemetry, telehealth, security, system development lifecycles, capacity planning, networking, incident management, scripting, metrics, monitoring, redundancy, and related areas.
- Preferred three years of experience working in highly regulated environments and in progressive clinical engineering, IT, business continuity, backup and storage management, building automation, or healthcare cybersecurity roles.
- Strong analytical, troubleshooting, communication, collaboration, relationship-building, project planning, decision-making, resource management, and team-building skills.
- Ability to support multiple sites, execute multiple projects, influence stakeholders in a matrixed organization, and participate in incidents outside regular work schedules.
Benefits
- Hourly base pay range is $42.13 to $66.99.
- The role may require participation in activities or incidents outside regular work schedules.
- The position supports multiple sites and locations and involves cross-functional collaboration across clinical engineering, cybersecurity, facilities, and IT.
Categories
Site Reliability
About Highmark Health
Highmark Health is a Pittsburgh-based nonprofit parent company that combines health insurance and care delivery. It operates Highmark’s Blue Cross Blue Shield plans and owns Allegheny Health Network, a regional hospital and physician system in Western Pennsylvania, plus the technology subsidiary enGen. The organization’s revenue comes from insurance premiums and healthcare services, serving commercial, Medicare, and Medicaid members across its licensed markets.