4 days ago
Scottsdale, AZ, USAIntern
H1B sponsor
Responsibilities
- Partner with Sales through customer handoffs and guide customers through XBert AI onboarding and setup.
- Configure AI Employees, prompts, conversation flows, routing, transfers, business hours, and after-hours experiences.
- Configure prebuilt tools and simple API-enabled functions within the platform.
- Test AI prompts, workflows, and customer experiences before deployment.
- Train customers, document requirements and implementation details, and maintain clear communication throughout implementations.
- Escalate requirements requiring deeper technical expertise to the Forward Deployed Engineering team.
- Share customer feedback with Product, Engineering, and internal stakeholders.
Requirements
- Excellent verbal and written communication skills and the ability to explain technical concepts in a customer-friendly way.
- Experience writing prompts, building AI assistants, or creating prompt-based automations.
- Foundational knowledge of large language models such as OpenAI, Claude, Gemini, or Llama.
- Understanding of prompt engineering and how prompts influence model behavior.
- Basic knowledge of APIs, including inputs, outputs, parameters, and common response patterns.
- Familiarity with workflows, tool calling, or function calling concepts.
- Strong analytical and problem-solving skills, collaboration, and willingness to learn.
- Preferred experience includes Python, low-code or no-code automation platforms, conversational AI or chatbot development, API integrations, Retrieval-Augmented Generation, embeddings or vector databases, and AI evaluation or benchmarking frameworks.
Benefits
- Structured onboarding and mentorship from experienced Forward Deployed Engineers.
- Hands-on experience implementing AI solutions for real customers, including prompt engineering, workflows, tool calling, and customer onboarding.
- Health, dental, vision, telemedicine, life, disability, and supplemental insurance plans.
- Flexible Time Off for salaried employees, PTO for hourly employees, paid sick time, paid parental bonding leave, and holiday pay.
- 401(k) with company match, Health Savings Accounts with company contributions, and Dependent Care FSA.
- Employee Assistance Program, wellness initiatives, learning and development opportunities, and career advancement.
- Onsite at Nextiva’s Scottsdale headquarters four days per week, with scheduling guided by the leader and availability aligned with Arizona business hours.
Tech Stack
Categories
Forward Deployed
