Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow4 days ago
Remote, Ireland or Dublin, IrelandStaff+
Responsibilities
- Build solution-ready LLM-enabled applications spanning backend logic, data orchestration, and frontend UI.
- Work directly with customers in the field to adapt, deploy, and iterate solutions in live environments.
- Design and implement production-grade AI-native software, including APIs, orchestration pipelines, vector databases, LLM frameworks, and UI components.
- Build reusable libraries, prompts, scaffolds, SDKs, and documentation for future customer deployments.
- Integrate solutions with legacy systems and deliver safely in ambiguous, high-stakes enterprise environments.
- Debug distributed systems, tune latency, implement monitoring, and support resilient and secure production systems.
- Provide field-tested feedback to platform and product teams and influence internal tooling and product strategy.
Requirements
- 10+ years of software engineering experience, including 2+ years building systems in customer-facing or embedded roles.
- Experience integrating AI into work processes, decision-making, or problem-solving, including AI-powered tools, workflow automation, or AI-driven insights.
- Ability to design and implement AI-native software in production environments.
- Backend experience with Python, Node.js, and Java, and frontend experience with React and Angular.
- Experience with REST and GraphQL APIs, LangChain, Semantic Kernel, prompt chaining, vector search, and context management.
- Experience debugging distributed systems, optimizing latency, and implementing monitoring and observability.
- Ability to contribute to shared SDKs, developer tools, and reusable AI scaffolds.
- Product sensibility focused on user value, MVP iteration, and long-term scale.
- Experience deploying in AWS, Azure, or GCP using CI/CD, containers, and infrastructure-as-code.
- Ability to travel up to 30%.
- Preferred experience integrating AI into SaaS platforms such as ServiceNow or Salesforce.
- Preferred track record of production deployments in secure, regulated enterprise environments.
- Preferred contributions to developer-experience tooling, frameworks, or reusable AI scaffolds.
Benefits
- Flexible or remote work persona; the role may require travel up to 30% and onsite customer engagement.
- Regular employee position in the EMEA region.
Categories
Forward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.