1 day ago
Bellevue, WA, USA +4 moreStaff+
Base Salary
$157k - $291k/yr
Responsibilities
- Define architecture for agentic Customer Experience capabilities spanning models, orchestration, retrieval, tools, workflows, decisioning, policy, evaluation, and human support.
- Establish reusable patterns and platform boundaries for AI-enabled experiences across customer journeys and service channels.
- Architect integrations between agents and enterprise knowledge, APIs, tools, workflows, case management, and policy systems.
- Shape scalable operations for agentic systems, including evaluation, observability, resiliency, latency, model selection, and token and infrastructure costs.
- Evaluate emerging models, agent frameworks, orchestration approaches, and industry patterns.
- Validate architecture decisions through prototypes, technical spikes, reference implementations, and design reviews.
- Lead technical alignment across teams and connect architecture decisions to customer needs, engineering priorities, and long-term platform health.
Requirements
- 10+ years of software engineering experience with significant depth designing and architecting large-scale distributed systems and production platforms.
- Proven experience architecting and shipping AI/ML or Generative AI systems into production with meaningful ownership of technical decisions and outcomes.
- Strong knowledge of agentic systems, orchestration, tool use, retrieval-based architectures, conversational AI, or intelligent workflows.
- Deep expertise in distributed systems, APIs and service boundaries, event-driven systems, data and state management, scalability, resiliency, latency, and observability.
- Hands-on experience integrating AI into complex production environments and connecting models or agents with enterprise knowledge, APIs, tools, workflows, or transactional systems.
- Technical depth spanning architecture and implementation, including prototypes, reference implementations, technical investigations, and design or code reviews.
- Experience providing cross-organizational technical leadership and influencing senior engineers and cross-functional partners.
- Strong engineering judgment balancing quality, safety, security, performance, operational complexity, and cost at significant scale.
- Experience with Customer Experience, Customer Service, contact center technology, conversational AI, or voice/IVR platforms is valuable but not required.
Benefits
- Hybrid work arrangement requiring 3 days in the office and 2 days from home.
- Primary location is Austin, TX, with Portland, OR and Salt Lake City, UT also available.
- Benefits may include medical, financial, 401(k) eligibility, PTO, parental leave, target bonus, and restricted stock units as applicable.
Categories
About TCGplayer
TCGplayer operates an online marketplace and software tools for buying and selling trading card games and related collectibles, serving hobby shops and individual sellers. It generates revenue through marketplace fees, seller subscriptions, and fulfillment programs such as TCGplayer Direct. An eBay subsidiary, the company provides authentication and logistics services that help stores list inventory at scale and reach buyers across the U.S. and internationally.