24 days ago
Bengaluru, IndiaStaff+
Responsibilities
- Design, build, and operate observability across the Monetization stack using metrics, logs, and traces.
- Implement automated detection for billing, data, and event anomalies and route alerts to responsible feature teams.
- Develop reconciliation and data integrity checks across usage and billing pipelines.
- Define and track service level objectives and indicators, write runbooks, and participate in incident response.
- Explore artificial intelligence and machine learning techniques to predict system anomalies and accelerate resolution.
- Set technical direction for the greenfield Fulfillment Workflow Monitoring team and establish its operating rhythm, incident response model, and quality bar.
- Review merge requests and collaborate with Product, Finance, Support, and other partners on reliable operational tooling.
Requirements
- Professional experience building and operating Ruby on Rails applications such as CustomersDot.
- Experience in site reliability or observability engineering, including monitoring, alerting, service level objectives and indicators, runbooks, and incident response.
- Experience setting technical direction for observability, reliability, or detection work and bringing other engineers along.
- Experience building anomaly detection, monitoring, or risk management tooling.
- Familiarity with Prometheus, Grafana, and OpenTelemetry.
- Exposure to analytical data stores such as ClickHouse and the change data capture and event-streaming pipelines that feed them, including Siphon and NATS JetStream.
- Experience owning projects from concept through production and communicating complex technical and organizational problems clearly.
- Working knowledge of Python for anomaly detection and data work is a plus.
- Experience with billing, financial, or other business-critical systems, including Zuora or Salesforce, is a plus.
Benefits
- Health, financial, and well-being benefits
- Flexible paid time off
- Team Member Resource Groups
- Equity Compensation and Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
- Fully remote work; location-based eligibility may apply
About GitLab
GitLab builds a DevSecOps platform that unifies source code management, CI/CD, and security with AI-assisted workflows for software teams and enterprises. It sells cloud-hosted and self-managed subscriptions, plus enterprise features and support. Founded in 2014 and headquartered in San Francisco, GitLab is a public company listed on NASDAQ and is widely used by large enterprises, including many in the Fortune 100.