Automation Architect
TELUS DigitalResponsibilities
- Translate BPMN, swimlane, and other business process diagrams into detailed, build-ready technical architecture designs.
- Design RPA and agentic AI ecosystems including system components, APIs, data flows, orchestration, queues, event triggers, AI agents, memory layers, and deployment topologies.
- Assess client environments, existing toolsets, infrastructure, cloud environments, integration capabilities, security requirements, and enterprise constraints.
- Define integration contracts, system interactions, non-functional requirements, sensitive-data flows, retention policies, compliance constraints, and data residency considerations.
- Design security, privacy, observability, logging, audit, encryption, access-control, secrets-management, and LLM guardrail mechanisms.
- Lead architecture workshops, whiteboarding sessions, technical walkthroughs, and design reviews with engineers, clients, IT stakeholders, and security review boards.
- Provide technical guardrails during implementation and review delivery for architectural adherence.
- Mentor engineers and reinforce architecture standards and best practices.
Requirements
- 7+ years of experience in solution architecture, intelligent automation, or enterprise system design.
- 3+ years of hands-on experience designing and implementing enterprise RPA solutions at scale.
- 1–3 years of experience integrating AI or LLM capabilities into automation workflows or enterprise applications.
- Multiple full-lifecycle implementations progressing from assessment through production deployment.
- Experience leading enterprise technical workshops, architecture whiteboarding, and cross-functional design reviews.
- Experience using at least one major RPA platform, including orchestration, queue management, Dev/Test/Prod strategy, and governance controls.
- Experience integrating LLM APIs, OCR, NLP, or related AI services, with familiarity with RAG, prompt design, human-in-the-loop workflows, and AI guardrails.
- Strong understanding of enterprise integration patterns, APIs, microservices, middleware, event-driven architecture, and secure data exchange across CRM, ERP, data, and legacy systems.
- Experience designing under data security and regulatory constraints, including encryption, access controls, credential management, logging, and auditability.
- Ability to present and defend architecture designs and clearly explain tradeoffs between deterministic automation and AI-driven solutions.
- Strong communication, facilitation, curiosity, and ongoing learning in emerging automation and AI technologies.
Benefits
- Private medical and life insurance from day one.
- Budget for professional growth and certifications.
- Schedule flexibility.
- Performance-based extra bonus.
- Full-time hybrid work arrangement in Guatemala or El Salvador.
Categories
About TELUS Digital
At TELUS, our purpose-driven team works together every day to innovate and do good. From providing technology solutions that make our lives safer and easier, to supporting those who need it most, our inclusive, spirited and giving people are passionate about empowering our customers, communities and each other to thrive in our digital world. A company that helps you be your best self at home and at work: Find a place where you truly belong, your opinions are valued and you can be your best self. A career that ignites your full potential: Get the guidance and support you need to explore your interests, build your skills and get where you want to go. A culture that goes beyond the expected to strengthen communities and the planet: Seize the opportunity to make a difference in our communities and do good for our planet as part of our purpose-driven team. An innovative team committed to solving complex, real world problems: Join a digitally-enabled workforce that’s pushing the boundaries to create sustainable change. We're always building Canada, join us at www.telus.com/careers