2 months ago
Remote, United States or New York, NY, USAMid Level / Senior
Responsibilities
- Partner with enterprise customers to understand goals, create delivery plans, and drive measurable AI search visibility and growth outcomes.
- Configure, adapt, and scale AirOps playbooks across customer accounts and industry verticals.
- Collaborate with Product, Customer Success, Sales, Growth, and Marketing to align customer needs, product capabilities, and expansion opportunities.
- Monitor performance data, identify trends and risks, and communicate recommendations to customers and internal stakeholders.
- Bring customer and field feedback to product and delivery teams to improve the platform, customer experience, and future playbooks.
Requirements
- 4–7 years of experience in Growth, BizOps, Product, Technical Account Management, Analytics, Solutions, Customer Success, or a similar role at a high-growth startup.
- Experience working directly with enterprise customers and translating business goals into execution plans and measurable outcomes.
- Hands-on experience using AI tools, LLMs, prompt engineering, or automation platforms to improve processes and scale repeatable work.
- Strong analytical, project management, and communication skills.
- High ownership, strong judgment, and comfort operating in a fast-moving environment across customer needs, product feedback, and delivery priorities.
- Familiarity with AI search, GEO/AEO strategy, or brand discovery across LLMs and answer engines is preferred.
- Experience with Google Search Console and GA4 is preferred.
- Experience at an early- or growth-stage B2B SaaS company and turning customer feedback into product recommendations, documentation, or enablement materials is preferred.
Benefits
- Equity in a fast-growing startup.
- Competitive benefits package tailored to the employee’s location.
- Flexible time off policy.
- Parental leave.
- The company is headquartered in San Francisco, New York, and Montevideo; no specific remote or office schedule is stated.
Categories
Forward Deployed
About AirOps
AirOps builds a software platform for AI search and Answer Engine Optimization that helps enterprise marketing teams manage brand visibility across ChatGPT, Gemini, Perplexity, and Google AI. The product combines monitoring and analytics with an AI agent (Quill) that drafts, refreshes, and governs content with humans in the loop, and is sold as a SaaS offering to marketing organizations. Founded in 2021 and based in San Francisco, the company is privately held.