2 days ago
Hounslow, United KingdomStaff+
Responsibilities
- Architect and publish next-generation managed-service blueprints for networking, secure access, hybrid cloud, observability, and Day-2 lifecycle automation.
- Lead strategic NOC, SOC, and service-desk modernization engagements using agentic AI, automated alert triage, workflow orchestration, and governed self-healing remediation.
- Drive adoption of Cisco Cloud Control, Partner IQ telemetry, and ThousandEyes within partner-delivered managed services.
- Design API-driven integrations among Cisco cloud control planes, ServiceNow, Jira Service Management, BMC, AIOps engines, and observability tools.
- Develop service commercial models covering SLA, SLO, SLX, pricing, unit economics, Cisco 360 designations, CPS audits, and PVI improvement.
- Represent UK&I partner needs to Cisco product management, business entities, and engineering teams while contributing reusable architecture blueprints and thought leadership.
Requirements
- 8+ years of experience in senior technical architecture, MSP/MSSP engineering leadership, or enterprise-scale managed-service design.
- Hands-on knowledge of 24/7/365 NOC, SOC, and service-desk operations, incident-response lifecycles, event correlation, ITIL frameworks, and SLA/SLO metrics.
- Demonstrated expertise in AIOps, agentic AI concepts, workflow orchestration, REST APIs, webhooks, and Python scripting for operational automation.
- Strong knowledge of Cisco Catalyst Center, Meraki Dashboard, ThousandEyes, Cisco Security/SASE, Splunk, Nexus, and multi-vendor operational tools including ServiceNow and Datadog.
- Ability to advise CTO, CIO, CISO, and other executive stakeholders on technical architecture, operational ROI, and profitability.
- Cisco CCIE or CCDE, AWS or Azure Solutions Architect Professional, or equivalent practical depth is desirable.
- ITIL v4 Managing Professional or Strategic Leader, SRE certification, and experience with LLM orchestration frameworks such as LangChain or LlamaIndex are desirable.
About Cisco
Cisco designs and sells networking, security, and collaboration platforms for enterprises, service providers, and governments, spanning routers and switches, Wi‑Fi, firewalls, zero‑trust, observability, and cloud-managed IT (Meraki) plus Webex. Its business model mixes hardware, software subscriptions, and support/consulting services. Founded in 1984 and headquartered in San Jose, California, Cisco is a public company traded on Nasdaq and serves customers across data centers, campuses, and service provider networks.