AI Automation Engineer - InQ
Valsoft Corporation2 days ago
Beirut, LebanonStaff+
Responsibilities
- Set the automation and AI roadmap for Operations in partnership with the Director and other Leads.
- Map operational processes end-to-end and identify opportunities for automation and AI.
- Build API integrations, scripts, scheduled jobs, and native workflows across HubSpot, Zendesk, internal tools, and Power Automate.
- Automate customer onboarding, installations, and provisioning through scripted, templated, repeatable processes.
- Improve the AI Tier 1 support layer through better resolution, deflection, routing, content, workflows, and edge-case coverage.
- Apply LLM tools to ticket triage, classification, data cleanup, drafting, and agent-style task automation.
- Own data and reporting on time saved, cycle times, errors, and operational impact.
- Use dry-runs, staging, idempotency, documentation, and clean handoffs to IT for production.
- Establish reusable automation patterns and lightweight governance for reliable, maintainable systems.
Requirements
- Demonstrated ability to work as a self-directed builder who owns the roadmap and executes the work personally.
- Comfort with REST APIs, including authentication, JSON, pagination, and rate limits.
- Scripting experience in PowerShell and/or Python.
- Hands-on experience with a CRM or ticketing platform such as HubSpot or Zendesk and its automation tools.
- Experience building or tuning AI/LLM workflows such as support automation, classification, or agents.
- Ability to map manual processes and identify where automation fits.
- Solid data-handling skills with CSV or Excel, including matching and merging; SQL is a plus.
- A careful, test-first mindset.
- Nice-to-have experience with HubSpot Data Sync, Zapier, Make, scripted provisioning or deployment, Git, SaaS, hospitality technology, or support operations.
Benefits
- Hybrid work arrangement in Beirut, Lebanon.
- Full-time employment.
Categories
About Valsoft Corporation
Valsoft Corporation acquires and operates vertical market software companies, using a buy‑and‑hold model to support industry‑specific products and services. Revenue comes through its portfolio’s subscriptions, licenses, and maintenance, with businesses spanning sectors including logistics, restaurants, and financial services. The company is privately held and headquartered in Saint‑Laurent (Montreal), Quebec, with a global footprint of acquired software operators.