Senior Consultant | ServiceNow Developer - ITOM/ITSM | Mumbai | ServiceNow
Deloitte Advisory4 days ago
Bengaluru, IndiaSenior / Staff+
Responsibilities
- Configure and customize ServiceNow forms, workflows, business rules, integrations, and other platform components.
- Collaborate with cross-functional teams to ensure integration and data flow across modules.
- Provide advisory services and thought leadership on ServiceNow best practices, governance, and optimization.
- Drive stakeholder communication, project planning, and risk management.
- Conduct testing, deployment, and post-implementation support.
- Mentor junior team members in technical and functional areas.
- Maintain technical designs, test cases, release notes, and other project documentation.
Requirements
- 5–12 years of hands-on experience with the ServiceNow Developer Platform.
- Undergraduate education or above.
- Strong knowledge of at least one ITOM or ITSM module.
- ITSM experience with integrations, Service Portal, Virtual Agent, Performance Analytics, or Service Catalogue development.
- ITOM experience with CMDB, Discovery, Service Mapping, or Event Management development.
- Deep understanding of the ServiceNow data model, architecture, and integration frameworks.
- Solid understanding of ITIL processes and enterprise service management concepts.
- Strong communication, stakeholder management, and documentation skills.
Benefits
- Work from the Mumbai office three days per week, with office locations in IROLI and Jogeshwari.
- Respectful, collaborative, empowering work environment with reasonable accommodation for individual needs.
- Opportunities for professional development, skill building, and exposure to transformative solutions and practices.
- Work connected to Deloitte’s broader impact across India and its communities.
Categories
About Deloitte Advisory
Deloitte Advisory provides consulting and managed services that help organizations manage risk, strengthen controls, investigate fraud, meet regulatory requirements, and execute transactions using analytics and industry expertise. Offerings span cybersecurity, M&A due diligence, finance and regulatory transformation, internal audit, and tech-enabled platforms. It is part of Deloitte’s global network (founded in 1845 and privately held), with U.S. member-firm teams serving corporations and government agencies across sectors.