Associate Support Engineer
GitLab
4 months ago
Remote, Worldwide
Entry Level / Mid Level
Responsibilities
- Support a mix of Self-managed and GitLab.com customers through various communication channels.
- Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to build new features and fix bugs.
- Create and update documentation based on customer interactions.
- Participate in regular rotations for on-call coverage, providing emergency support.
- Contribute to source code and improve support processes.
Requirements
- Experience in managing customer-facing cases throughout the support lifecycle.
- Basic Linux systems knowledge.
- Familiarity with scripting languages, preferably Ruby or Bash.
- Basic understanding of Git.
- Ability to communicate technical topics to diverse audiences.
Benefits
- Benefits to support your health, finances, and well-being.
- Flexible Paid Time Off.
- Team Member Resource Groups.
- Equity Compensation & Employee Stock Purchase Plan.
- Growth and Development Fund.
- Parental leave.
- Home office support.
Tech Stack
BashGitLinuxRuby
Categories
BackendDevOps