13 days ago
Houston, TX, USAMid Level
Responsibilities
- Provide second-level support for software products and automation systems.
- Track and prioritize issues using Jira Service Management.
- Conduct root cause analysis and propose solutions for software and integrated-system issues.
- Develop and maintain customized software configurations for customers.
- Improve deployment processes and support tools.
- Develop diagnostic utilities for field support.
- Maintain virtualized test environments.
- Collaborate with stakeholders on product enhancements and reliability improvements.
- Update firewall configurations and security policies using approved tools.
- Administer web applications, manage user access, and release configuration files.
- Travel domestically and internationally for customer support and field deployments.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent experience.
- Experience supporting industrial automation, control systems, or complex software applications.
- Strong troubleshooting and root cause analysis skills for integrated systems.
- Knowledge of networking architecture and firewall administration.
- Experience with web application administration, user access management, and configuration management.
- Proficiency in SQL, Linux, Python, and virtualization technologies.
- Preferred experience with Linux-based systems and AWS cloud services.
- Field experience supporting industrial automation systems is advantageous.
- Strong communication skills for cross-team collaboration.
- Willingness to travel domestically and internationally.
