2 months ago
Houston, TX, USAMid Level
Responsibilities
- Provide second-level support for software products and automation systems.
- Track and prioritize issues using Jira Service Management.
- Conduct root cause analysis and propose solutions for software and integrated-system issues.
- Develop and maintain customized software configurations for customers.
- Improve deployment processes and support tools.
- Develop diagnostic utilities for field support.
- Maintain virtualized test environments.
- Collaborate with stakeholders on product enhancements and reliability improvements.
- Update firewall configurations and security policies using approved tools.
- Administer web applications, manage user access, and release configuration files.
- Travel domestically and internationally for customer support and field deployments.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent experience.
- Experience supporting industrial automation, control systems, or complex software applications.
- Strong troubleshooting and root cause analysis skills for integrated systems.
- Knowledge of networking architecture and firewall administration.
- Experience with web application administration, user access management, and configuration management.
- Proficiency in SQL, Linux, Python, and virtualization technologies.
- Preferred experience with Linux-based systems and AWS cloud services.
- Field experience supporting industrial automation systems is advantageous.
- Strong communication skills for cross-team collaboration.
- Willingness to travel domestically and internationally.
About NOV Inc.
NOV Inc. is a Houston-based public company (NYSE: NOV) that designs and manufactures equipment, software, and services for oil and gas drilling, completion, production, and industrial lifting and handling. It sells capital equipment, consumables, and aftermarket services to drilling contractors, operators, and service companies worldwide, including automation and control systems used across rigs and production facilities. Formerly known as National Oilwell Varco, the company operates globally with roots in the industry dating back to the 19th century.