1 day ago
Lisbon, PortugalMid Level
Responsibilities
- Identify source-system tables and fields and build Celonis extractions, transformations, and data models for Customer Service processes.
- Design, build, operate, and improve production automations using Celonis Action Flows and Process Orchestrator.
- Integrate automations with Flix backend systems and AI-driven chatbot and voicebot channels through APIs.
- Implement scalability, error handling, monitoring, auditability, and safe rollout processes for automations handling real customer transactions.
- Reverse-engineer, document, harden, and extend data models and automation logic delivered by an external implementation partner.
- Gather business requirements, translate them into technical solutions, and collaborate with business users, data analysts, and IT engineering.
- Document technical requirements, data models, ETL processes, and automation work to Centre of Excellence standards.
Requirements
- At least 3 years of hands-on experience building production automations on process orchestration or automation platforms.
- Experience delivering and owning solutions handling transactions at scale, including more than 1 million transactions annually.
- Celonis experience is strongly preferred, including Data Integration, PQL, Knowledge Models, Action Flows, or Process Orchestrator.
- Relevant experience with n8n, Camunda, UiPath, Power Automate, or Make is also valuable.
- Working SQL and data-modeling fundamentals, including case identifiers, join grain, and source validation.
- Understanding of CRM, ticketing, order management, and ERP systems, their data structures, process flows, and business logic.
- Experience with REST and SOAP APIs, authentication mechanisms, webhooks, rate limits, JSON, and XML data exchange.
- Ability to read API documentation, reason about integration patterns and data flows, and work in a roughly 70/30 technical-business role.
- Clear written documentation and communication in English.
- Python or similar scripting experience and hands-on chatbot or voicebot integration experience are preferred but not required.
Benefits
- 12 free Flix vouchers and 12 discount vouchers for friends and family.
- Ability to work from another location for up to 60 days per year, depending on the role.
- Hybrid work model within an office-first company.
- Confidential one-to-one counselling, courses, and stress-management support for the employee and up to four family members.
- Language classes, training courses, and expert-led learning sessions.
- Mentoring program and access to local office-specific benefits.
About Flix
Flix builds a travel-tech platform and consumer apps that sell intercity bus and rail tickets under FlixBus, FlixTrain, Greyhound, and Kamil Koç. It uses an asset-light model, partnering with local operators while handling network planning, pricing, and marketing to connect travelers in 40+ countries. Founded in 2011 and headquartered in Munich, it offers a unified booking experience across Europe, the U.S., and Turkey.