2 months ago
Bengaluru, IndiaMid Level
Responsibilities
- Independently monitor, investigate, and resolve issues across critical business systems.
- Collaborate with cross-functional teams to resolve incidents promptly and minimize system downtime.
- Document troubleshooting steps and solutions for a future knowledge base.
- Improve system monitoring and alerting processes to enhance reliability.
- Apply incident management and root cause analysis techniques.
- Automate routine operational tasks to improve efficiency.
- Support junior team members by sharing knowledge and guidance on complex issues.
- Participate in team discussions and contribute solutions to work-related problems.
Requirements
- At least 3 years of experience in Site Reliability Engineering.
- Proficiency in Site Reliability Engineering.
- Strong understanding of system architecture and infrastructure components related to application support.
- Experience with incident management and root cause analysis.
- Ability to work with monitoring tools and automate routine tasks.
- Familiarity with cloud environments and their effect on application performance and availability.
- 15 years of full-time education is required.
Benefits
- Position based at the Bengaluru office.
Categories
Site Reliability
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.