Staff Designated Support Engineer
Databricksover 1 year ago
Base Salary
$142k - $251k/yr
Responsibilities
- Perform advanced troubleshooting and root cause analysis for performance and reliability issues across Spark, SQL, Delta, streaming, and Databricks runtime features.
- Define continuous-monitoring requirements with R&D and NOC teams to optimize customer environments.
- Build rapid proofs of concept and test, deploy, and monitor solutions created by Databricks Engineering.
- Develop playbooks and maintain a knowledge base for Spark, ML, and AI workflows.
- Train customer engineering and business teams on performance tuning, debugging, and Databricks best practices.
- Pilot process improvements and collaborate cross-functionally to enhance the customer experience.
- Act as a trusted advisor and primary technical point of contact in customer business reviews.
- Partner with Field Engineering, Sales, and Product teams onsite during customer engagements and technical presentations.
Requirements
- 8–12 years of experience designing, building, and troubleshooting distributed computing applications.
- At least 4 years of experience delivering production-scale Spark, ML, or AI solutions using Python, Java, or Scala.
- Hands-on expertise with data lakes, SQL-based databases, and cloud data warehousing or ETL tools such as Snowflake, Redshift, and BigQuery.
- Deep knowledge of Spark internals, Delta or Iceberg, JVM optimization, memory management, and AI ecosystems including machine learning, deep learning, and generative AI.
- Practical experience with AWS, Azure, or GCP and with building and managing CI/CD pipelines, monitoring, and alerting systems.
- 3–5 years of customer-facing experience in roles such as Technical Account Manager or Solutions Architect.
- Ability to solve production challenges proactively, coordinate team efforts, manage risks, collaborate with senior leadership, and create impactful documentation.
Benefits
- San Francisco Bay Area office-based role with 50% travel to client locations in San Francisco
- Comprehensive employee benefits and perks, with region-specific details available through Databricks' benefits portal
- Potential eligibility for annual performance bonus and equity
Tech Stack
Amazon RedshiftApache SparkAWSAzureDatabricksGoogle BigQueryGoogle Cloud PlatformJavaMLflowPythonScalaSnowflakeSQL
Categories
Solutions Engineering
About Databricks
Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and over 60% of the Fortune 500 — rely on Databricks to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified Data Intelligence Platform that includes Agent Bricks, Lakeflow, Lakehouse, Lakebase and Unity Catalog. --- Databricks applicants Please apply through our official Careers page at databricks.com/company/careers. All official communication from Databricks will come from email addresses ending with @databricks.com or @goodtime.io (our meeting tool).