Software Engineering MTS
InformaticaResponsibilities
- Investigate and resolve support cases, production defects, access issues, and integration failures.
- Build automation for access requests, case responses, log analysis, troubleshooting, and maintenance.
- Develop AI agents and workflows for case classification, knowledge retrieval, and approved actions with safeguards.
- Identify root causes and improve code, monitoring, tests, and documentation to prevent recurring incidents.
- Write, test, review, and deploy maintainable software.
- Participate in incident response and scheduled support or on-call rotations.
- Work with mentors and product teams to understand systems, prioritize improvements, and deliver changes safely.
- Measure impact through reduced manual effort, fewer repeat issues, faster resolution, and improved reliability.
Requirements
- 2–3 years of experience in software engineering.
- Foundational programming skills in at least one of Python, Java, JavaScript, TypeScript, or Go.
- Understanding of data structures, APIs, testing, version control, and debugging.
- Ability to investigate problems using logs, error messages, and system behavior.
- Degree in computer science, engineering, or a related field, or equivalent practical experience.
- Clear communication, collaboration, curiosity about automation and AI-assisted development, and willingness to learn.
- Preferred qualifications include scripting, internal tools, workflow automation, Salesforce platform knowledge, Salesforce admin certification, hands-on Apex experience, cloud platforms, databases, monitoring tools, AI agents, large language models, knowledge retrieval systems, enterprise application support, production incident investigation, secure coding, access controls, and audit logging.
- Evidence from internships, coursework, personal projects, open-source contributions, or professional experience is welcomed.
Benefits
- Mentoring, code review, and practical experience across the software development lifecycle.
- Opportunities to progress into increasingly complex systems and broader product engineering roles based on readiness and team needs.
- Salesforce benefits and resources intended to support balance and employee well-being.
Tech Stack
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com