2 months ago
Mexico City, MexicoMid Level
Responsibilities
- Support one or more Audible services and collaborate with development teams to improve service support.
- Understand service business logic and architecture, resolve undocumented trouble tickets, and make approved application-code fixes.
- Perform code builds and deployments while communicating deployment status.
- Create and interpret support and service-performance metrics.
- Develop simple operational tools and contribute to support-tool design and development using software engineering practices.
- Create and improve support documentation and operational policies and procedures.
- Mentor and train Support Engineers and participate in interviewing and onboarding new team members.
Requirements
- Customer-focused communication, technical, and creative problem-solving skills.
- Ability to understand complex application code and service architecture.
- Ability to write simple and efficient tools and learn software engineering best practices.
- Ability to operate with management guidance and drive issues to resolution.
Categories
About Audible
Stories are transformative. They have the power to create new possibilities—for our lives, and for those around us. That’s why we work with some of the world’s greatest creators, producing Originals, audiobooks and podcasts that ignite imaginations and bring new ideas and voices to our millions of listeners around the globe each day. With this customer-centric approach to innovation, Audible has reinvented a media category and is the driving force behind the audio entertainment revolution.