2 days ago
Bengaluru, IndiaSenior
Responsibilities
- Design and deliver technology architecture for ServiceNow ITSM platforms, products, or engagements.
- Define solutions that meet performance, capability, scalability, and evolving business requirements.
- Lead architectural reviews and ensure alignment with organizational standards and best practices.
- Integrate ServiceNow ITSM with enterprise systems and platforms.
- Troubleshoot and resolve complex architectural challenges in ITSM environments.
- Collaborate with multiple teams and stakeholders, contribute to key decisions, and provide solutions across teams.
- Manage and support the team as a subject matter expert, including mentoring junior team members.
Requirements
- At least 7.5 years of professional experience is required.
- At least 8–10 years of hands-on ServiceNow IT Service Management experience is stated as an additional expectation.
- Proficiency in ServiceNow IT Service Management (ITSM) is required.
- Strong knowledge of IT service management principles and best practices is required.
- Experience designing scalable and high-performance ITSM solutions is required.
- Experience integrating ServiceNow ITSM with enterprise systems and platforms is required.
- Experience with ServiceNow ITSM configuration, customization, and implementation is required.
- 15 years of full-time education is required.
- Candidates must be based in Bangalore and able to visit the client office three days per week.
Categories
Solutions Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.