15 hours ago
Manila, PhilippinesStaff+
Responsibilities
- Lead the Testing Pillar’s multi-year transformation roadmap and strategic plans for Visa’s Client Product Testing Tools.
- Lead Analysts, Consultants, and Senior Consultants across a regional or shared-service remit.
- Manage schedules, priorities, stakeholders, and complex cross-functional initiatives from concept through delivery.
- Oversee go-to-market planning, launch readiness, adoption, and post-launch optimization for the enterprise testing platform.
- Integrate AI-driven automation, intelligent analytics, and machine learning into testing products and operational workflows.
- Develop dashboards, reports, documentation, performance metrics, and cost-benefit analyses for product initiatives.
- Evaluate testing processes and services and implement process improvements, re-engineering, and operational efficiencies.
- Manage and enhance Jira, Confluence, MS Teams, MS Project, Productboard, and related workflow tools.
- Coordinate communication and collaboration among product, engineering, design, support, client services, technology, and testing teams.
- Establish customer feedback processes and translate client and employee feedback into strategic initiatives.
- Develop testing and stakeholder training curricula and implementation plans.
- Coach and guide client services and testing stakeholders on process improvement and cost savings.
Requirements
- At least 8 years of experience successfully delivering large initiatives with demonstrated business value.
- At least 5 years of software testing experience covering payments, mobile, web-based, and client-server applications using manual and automated techniques.
- At least 5 years of experience in product management, project management, or product operations roles.
- Proven ability to manage complex, cross-functional initiatives from concept to delivery.
- Proven people-leadership experience, aptitude, and success.
- Strong experience adopting, implementing, and integrating AI into products and operational workflows, including automation, intelligent analytics, and machine learning.
- A degree in Computer or Process Engineering, MIS, or a technology-related field.
- Experience developing and deploying client-facing testing tools or similar solutions is advantageous.
- Strong analytical, problem-solving, communication, facilitation, and stakeholder-management skills.
- Proficiency with product and project management tools, including Jira, Confluence, MS Teams, MS Project, Copilot, and Productboard.
- Experience driving business process improvements through new methods and thought processes.
- Experience working in SaaS or technology-driven companies.
- Familiarity with Agile, Scrum, or other iterative delivery methodologies.
- Knowledge of Lean, Six Sigma, or other operational improvement frameworks.
- Exposure to customer success or support operations.
Benefits
- Inclusive and diverse workplace with opportunities for career growth and global impact.
- Employment with Visa, a global digital payments technology company.
- Visa is an Equal Employment Opportunity employer.
Categories
About Visa
Visa builds and operates a global digital payments network that connects consumers, merchants, financial institutions, and governments. It earns fees for processing card transactions and offering risk, data, and value‑added services through VisaNet and products like tokenization and tap‑to‑pay. Founded in 1958 and headquartered in Foster City, California, Visa is a public company (NYSE: V) serving clients in more than 200 countries and territories.