Base Salary
$200k - $250k/yr
Responsibilities
- Own the voice channel end to end, including telephony and CPaaS integrations, streaming speech-to-text and text-to-speech pipelines, realtime model orchestration, and latency and quality budgets.
- Build product features across React/TypeScript front ends, Scala and Python backend services, and GCP infrastructure.
- Design multi-tenant systems that serve multiple partners through configuration rather than code forks.
- Build safety and compliance capabilities including guardrails, content filtering, and PII redaction integration points.
- Maintain revenue-critical deployments through observability, alerting, incident response, SLA performance, and rollback planning.
- Build platform capabilities that forward-deployed engineers configure for partner telephony integrations and go-lives.
- Contribute through code reviews, architecture reviews, mentoring, and cross-functional collaboration.
Requirements
- 6+ years of software engineering experience with senior-level ownership of production systems and genuine full-stack range.
- Hands-on realtime systems experience such as voice applications, WebRTC/SIP, streaming media, or comparable low-latency products.
- Strength with React and TypeScript plus backend depth in Scala or another JVM language and/or Python.
- Cloud infrastructure experience with GCP or AWS.
- Experience designing, building, and maintaining RESTful APIs, microservices, or event-driven systems.
- Familiarity with AI coding tools and the judgment to review, correct, and own shipped code.
- Experience operating production systems with SLAs, observability, on-call rotations, and rollback plans.
- Strong problem-solving, pragmatic tradeoff judgment, iterative delivery, and communication across product, design, and operations.
- Conversational AI or LLM orchestration experience, including Deepgram, ElevenLabs, Whisper, or OpenAI Realtime, is a bonus.
- Working knowledge of Twilio, Amazon Connect, Genesys, or LiveKit is a bonus.
- Experience with customer service, CRM, contact center, or workflow automation tools is a bonus.
- Familiarity with travel technologies such as PSS/GDS and hotel PMS/CRS is a plus.
Benefits
- Unlimited PTO.
- Carrot Cash travel stipend.
- On-demand coworking access through FlexDesk and a work-from-home stipend.
- Generous parental leave.
- 100% employer-paid medical, dental, and vision coverage for employees.
- Disability and life insurance access.
- Health Reimbursement Account, DCA/FSA, and access to a 401k plan.
- Remote role, indicated by the #LI-Remote designation.
- Competitive salary and pre-IPO equity packages are offered, but no base salary amount is stated.
Tech Stack
About Hopper
Hopper is a global travel platform that powers Hopper’s mobile app, as well as partners' direct channels via HTS (Hopper Technology Solutions). Hopper combines a best-in-class travel agency, industry-leading e-commerce, and proprietary financial services to help users travel better — and partners earn more. To do this, the company developed several unique fintech ancillaries that address everything from pricing volatility to avoiding trip disruptions. Through HTS, Hopper’s B2B business, the company supercharges its partners’ direct channels with its full suite of offerings. Hopper sells billions worth of travel and travel fintech every year. The Hopper app has over 120 million downloads, and 70% of users are Gen-Z and Millennials travelers. HTS powers many of the world’s leading brands with travel fintech ancillaries, partner-branded travel portals, and industry-leading e-commerce. Hopper’s proprietary fintech ancillaries include Price Freeze, Cancel for Any Reason, and Premium Disruption Assistance. To find out more about the Hopper app, visit Hopper.com; for more on HTS, visit hts.hopper.com.