14 days ago
Sydney, Australia +2 moreSenior
Responsibilities
- Provide day-to-day DevOps support across client environments, including CI/CD pipelines, source control, build and release processes, infrastructure automation, deployment issues, and environment reliability.
- Investigate client issues and requests and translate them into pipeline changes, automation updates, configuration changes, support actions, or technical remediation.
- Support release management, environment readiness, deployment validation, configuration changes, patching, rollback planning, and release-cycle testing.
- Develop and maintain automation, scripts, pipeline templates, infrastructure-as-code modules, and deployment improvements.
- Prepare technical designs, deployment guides, test scripts, support runbooks, service updates, release notes, knowledge articles, and stakeholder materials.
- Support service governance, including ticket prioritisation, SLA commitments, documentation, knowledge management, access controls, change controls, and shared-services processes.
- Track incidents, ticket trends, deployment issues, pipeline failures, platform outcomes, service outcomes, and client feedback to recommend continuous improvements.
- Facilitate workshops, triage sessions, support status meetings, technical walkthroughs, and stakeholder briefings.
Requirements
- 5+ years of experience supporting Azure DevOps, CI/CD pipelines, cloud platforms, live client environments, application support, or solution delivery roles.
- Experience with build and release pipelines, infrastructure automation, SIT, end-user coordination, UAT, go-live activities, ticket resolution, and managed-services programs.
- Strong working knowledge of Azure DevOps, Git, YAML pipelines, CI/CD practices, release management, infrastructure as code, PowerShell, Azure services, monitoring tools, and support processes.
- Ability to investigate pipeline failures, deployment defects, configuration issues, scripting problems, integration errors, performance concerns, and environment-related support issues.
- Experience creating technical specifications, deployment documentation, test scripts, support runbooks, technical notes, release notes, support artifacts, test plans, knowledge articles, and service-improvement actions.
- Secondary working knowledge of Azure Integration Services, Logic Apps, Azure Service Bus, APIs, data connectors, container platforms, and Microsoft cloud integration patterns.
- Bachelor’s degree in IT, computer science, business systems, engineering, cloud computing, software development, or a related field.
- Must be an Australian citizen and eligible to obtain and maintain an Australian Government security clearance; existing clearance is highly regarded.
- Microsoft Certified: DevOps Engineer Expert (AZ-400), Microsoft Certified: Azure Administrator Associate (AZ-104), Microsoft Certified: Azure Developer Associate (AZ-204), or relevant Azure, DevOps, automation, cloud platform, integration, governance, or IT service management certifications are desirable.
- Experience with large complex client sites, Azure integrations, performance investigations, containerized applications, infrastructure as code, release automation, or broader Microsoft cloud delivery is desirable.
About Avanade
Avanade is the world’s leading expert on Microsoft. Trusted by over 7,000 clients worldwide, we deliver AI-driven solutions that unlock the full potential of people and technology, optimize operations, foster innovation and drive growth. As Microsoft’s Global SI Partner we combine global scale with local expertise in AI, cloud, data analytics, cybersecurity, and ERP to design solutions that prioritize people and drive meaningful impact. We champion diversity, inclusion, and sustainability, ensuring our work benefits society and business.