Senior Solution Architect (Marketing, Data360 or Agentforce Contact Center)
Salesforce1 month ago
Base Salary
$123k - $227k/yr
Responsibilities
- Serve as a strategic advisor and platform expert for PACE industry clients using Marketing Cloud, Agentforce Contact Center, and/or Data360.
- Lead workstreams in complex enterprise customer engagements and drive program vision, delivery strategy, and customer acceptance.
- Guide customers and colleagues in deploying emerging technologies and agentic delivery approaches.
- Conduct discovery sessions, analyze requirements, define system architectures, write user stories, and create functional and technical designs.
- Identify and manage risks, resolve root causes, remove roadblocks, and negotiate solutions with customers and third-party partners.
- Review and correct project or program direction, approaches, and artifacts to ensure solutions remain maintainable and extensible.
- Present complex concepts and recommendations to stakeholders ranging from technical teams to C-suite executives.
Requirements
- 7+ years of relevant experience in enterprise-level projects for the Solution Architect level, or 10+ years for the Senior Solution Architect level.
- 1+ year of PACE industry experience for the Solution Architect level, or 3+ years for the Senior Solution Architect level.
- Extensive experience configuring and customizing Marketing Cloud and/or Data360, with PACE industry experience.
- Experience with AI toolchains and agentic delivery, such as Claude, Cursor, and Elements Cloud.
- Expertise defining system architecture landscapes, identifying gaps, and delivering solutions aligned with business outcomes.
- Experience leading discovery, defining business requirements, writing user stories, and producing system and functional designs.
- Experience documenting business processes and wireframing system designs using process flows, UML, and sequence diagrams.
- Strong presentation, written, verbal communication, facilitation, problem-solving, and stakeholder-management skills.
- Experience collaborating on large-scale or enterprise implementations with multiple workstreams.
- Bachelor’s degree or foreign equivalent in technology, engineering, or a related quantitative discipline, or equivalent demonstrable work experience.
- Proven results delivering business outcomes using an agile approach and leading customer or partner success stories.
- Relevant Salesforce certifications or accreditations, such as CG Cloud or REX Accreditation, and consulting experience are preferred.
- Willingness to travel up to 50%.
Benefits
- Salesforce offers time-off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- The role may include incentive compensation, equity, and benefits as applicable.
- Travel may be required up to 50%.
Categories
Solutions Engineering
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.