Solution Architect (Marketing, Data360 or Agentforce Contact Center)
Salesforce1 day ago
Remote, United States or Atlanta, GA, USASenior / Staff+
H1B Sponsor
Responsibilities
- Serve as a trusted strategic advisor and platform expert for PACE industry customers using Marketing Cloud, Agentforce Contact Center, and/or Data360.
- Lead workstreams and customer engagements by defining visions, requirements, user stories, system designs, and future-state processes.
- Guide customers and colleagues in deploying emerging technologies and agentic delivery approaches to increase business value.
- Manage risks, customer expectations, complex negotiations, project direction, and corrective actions through resolution.
- Present and facilitate discussions with stakeholders ranging from technical teams and business owners to C-suite executives.
Requirements
- 7+ years of relevant enterprise project experience for Solution Architect or 10+ years for Sr. Solution Architect, including full-lifecycle work with waterfall and agile methodologies.
- At least 1 year of PACE industry experience for Solution Architect or 3 years for Sr. Solution Architect.
- Extensive Marketing Cloud and/or Data360 configuration and customization experience, plus expertise defining system architectures and business solutions.
- Experience leading discovery sessions, defining business requirements, writing user stories, and producing functional and technical designs.
- Experience with AI toolchains such as Claude, Cursor, and Elements Cloud, along with strong presentation, communication, problem-solving, and collaboration skills.
- Bachelor’s degree in technology, engineering, or a related quantitative discipline is preferred, though equivalent demonstrable work experience may substitute.
- Relevant Salesforce certifications or accreditations and consulting experience are strongly recommended.
Benefits
- Salesforce offers time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- The role requires travel of up to 50%.
- Reasonable accommodations are available during the application or recruiting process.
Categories
Solutions Engineering
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