4 hours ago
Pune, IndiaMid Level
H1B Sponsor
Responsibilities
- Implement and provide technical consulting for AI, NLU, CRM integrations, APIs, ACD, IVR, ASR, and other contact center applications.
- Configure solutions and provide light JavaScript and HTML/CSS programming for user-interface adjustments.
- Develop, enhance, and coordinate changes to existing applications and structure knowledge repositories, hierarchies, categorization, and knowledge mapping.
- Apply SAML 2.0, OAuth 2.0, OpenID Connect, LDAP/Kerberos, and IAM platforms including Okta, Azure AD, Ping Identity, and OneLogin.
- Collaborate with Project Managers on end-to-end project rollouts and act as Project Manager for assigned projects when needed.
- Manage system lifecycles, change control, risk analysis, inter-departmental coordination, and project execution.
- Provide subject matter expertise, business analysis, tailored solution design, and industry guidance to clients.
- Interact with client teams to understand needs, present solutions, address pain points, and align on deliverables.
- Mentor and lead project teams after training, develop documentation and processes, and promote knowledge-management adoption.
- Translate technical concepts into business terms while managing expectations and clarifying scope.
Requirements
- Bachelor’s degree in a technical or business field, or equivalent work experience.
- At least 2 years of professional experience; 1+ year in digital channels or AI software applications is preferred.
- Expertise in technical configuration and, when required, programming of AI and contact center technologies.
- Experience with CRM integrations, APIs, ecosystem technologies, contact center operations, and KPIs.
- Familiarity with generative AI models, NLU techniques, automation principles, and trends in AI and digital customer engagement.
- Strong analytical, inquisitive, interpersonal, communication, accountability, ownership, and teamwork skills.
Benefits
- NiCE-FLEX hybrid work model with 2 days in the office and 3 days working remotely each week.
- Opportunities to learn and grow within a global company, with internal career opportunities across roles, disciplines, domains, and locations.
- Collaborative, fast-paced, and creative work environment.
Tech Stack
Categories
Solutions Engineering
About NICE
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.