4 months ago
Responsibilities
- Own reliability across Retool Cloud, managed single-tenant, BYOC, and self-hosted deployment paths, including provisioning, upgrades, migrations, configuration changes, and production escalations.
- Build automation for Terraform runs, customer environment updates, upgrade workflows, secret rotations, and migration steps.
- Improve observability by turning health signals into clear status, likely causes, and recommended actions.
- Design safer deployment, upgrade, and rollback paths for cloud and managed customers.
- Create repeatable migration flows toward supported deployment paths such as Blueprints, Kubernetes, and Helm.
- Partner with product engineers on infrastructure requirements for new Retool products and dependencies.
- Write documentation, runbooks, design notes, and migration guides for engineers and customers.
- Lead through ambiguity, make careful risk decisions, and communicate clearly with teams and customers.
Requirements
- Deep experience operating production infrastructure in AWS.
- Experience improving reliability for customer-facing SaaS systems.
- Strong Kubernetes fundamentals.
- Practical Terraform or infrastructure-as-code experience.
- Operational judgment around databases, especially Postgres.
- Experience building or operating observability systems.
- Programming ability in Go, Python, TypeScript, Java, or Ruby.
- A strong bias toward automation and eliminating repeated operational work.
- Clear written communication and comfort working with customer-facing teams or customers.
- Ability to work effectively in a fast-moving environment with changing priorities and imperfect systems.
Tech Stack
Categories
DevOpsSite Reliability
About Retool
Retool builds a developer platform for quickly creating internal apps, workflows, and automations by combining visual components with code and connecting to existing databases and APIs. It sells cloud and self‑hosted enterprise subscriptions with governance, security, and permissions features for large organizations. Founded in 2017 and headquartered in San Francisco, it is privately held and used by engineering and operations teams across many industries.