3 days ago
Navi Mumbai, IndiaSenior
Responsibilities
- Develop and support Dow’s ServiceNow IT service management platform.
- Evaluate and develop new capabilities, define service deployment strategies, and deliver integrated solutions that meet stakeholder and business requirements.
- Configure and develop ServiceNow custom applications, workflows, integrations, Flow Designer, Integration Hub, Scripted APIs, Business Rules, and UI components.
- Maintain ServiceNow service operations documentation and support platform adoption and operational reliability.
- Partner with Service Managers on service design, transition, operations, production solution delivery, and issue resolution.
- Drive continuous improvement and meet or exceed client satisfaction goals and service-level agreements.
Requirements
- Bachelor’s degree in an IT discipline preferred, or 5–7 years of relevant experience.
- Experience developing and configuring the ServiceNow platform.
- Knowledge of JavaScript, cybersecurity domains, and ServiceNow-related capabilities including Vulnerability Management, Security Posture Management, Compliance, Risk Management, and Identity and Access Management.
- Experience or knowledge with ITIL, IT Service Management, ITIL Service Operations, SDM, DevOps, and Agile methodologies.
- Experience building code for ITAM, SIR, IRM, and OTM modules.
- Strong organizational, facilitative, and communication skills.
- Ability to accommodate a flexible schedule aligned with international time zones.
Benefits
- Competitive base pay and bonus opportunities, with locally relevant incentives.
- Medical, life, travel, retirement, savings, employee stock purchase, and financial planning benefits, varying by location.
- Student Debt Retirement Savings Match Program for U.S. employees.
- Training, mentoring, career development, community involvement, and team-building opportunities.
- Role-based workplace flexibility, competitive vacation allowance, parental leave, family-care leave, volunteering and Employee Resource Group participation time.
- Wellbeing resources, on-site fitness facilities, employee discounts, and location-dependent transportation, meal, and carbon-neutral transportation incentives.
- No relocation support is provided for this role.
Tech Stack
Categories
About Dow Inc.
Dow Inc. is a materials science and chemical manufacturer producing plastics, specialty chemicals, and industrial intermediates for packaging, infrastructure, mobility, and consumer applications. It sells globally through business units spanning performance materials, industrial solutions, and coatings, serving manufacturers and converters. Founded in 1897 and headquartered in Midland, Michigan, Dow is a public company on the NYSE and reported roughly $45 billion in 2023 sales.