1 month ago
Hyderābād, IndiaMid Level
Responsibilities
- Design, develop, configure, and maintain ServiceNow ITOM solutions.
- Implement and support Discovery, Service Mapping, Event Management, Cloud Management, CMDB, and MID Server capabilities.
- Develop Discovery schedules, patterns, probes, sensors, Service Maps, alert correlation, and automated remediation workflows.
- Maintain CMDB health, data governance, reconciliation, normalization, and configuration data accuracy.
- Integrate ServiceNow ITOM with monitoring and observability tools including Splunk, Dynatrace, AppDynamics, SolarWinds, SCOM, Zabbix, and Nagios.
- Develop REST API, SOAP web service, IntegrationHub, and Scripted API integrations.
- Customize Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer workflows, and ACLs.
- Troubleshoot platform issues, optimize performance, and support upgrades, releases, testing, and deployments.
- Collaborate with infrastructure, cloud, DevOps, security, and application teams and prepare technical documentation and knowledge articles.
Requirements
- At least 3 years of experience in ServiceNow IT Operations Management (ITOM).
- 15 years of full-time education and a bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; equivalent practical experience is also considered.
- Hands-on experience with ServiceNow ITOM, including Discovery, Service Mapping, Event Management, CMDB, and MID Server administration.
- Strong knowledge of CMDB architecture, CSDM, identification and reconciliation rules, and data governance.
- Proficiency in JavaScript, ServiceNow scripting, Flow Designer, IntegrationHub, and ServiceNow platform development.
- Experience integrating enterprise monitoring and observability tools and working with REST, SOAP, JSON, XML, and system integrations.
- Knowledge of Windows, Linux, networking, VMware virtualization, and AWS, Azure, or Google Cloud.
- Understanding of Incident, Problem, Change, and Configuration Management processes.
- Preferred experience with Cloud Discovery, Service Graph Connectors, Service Graph, Event Management connectors, Orchestration, Automation Engine, Infrastructure Automation, Kubernetes, Docker, and container discovery.
- Preferred ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, ServiceNow Certified Implementation Specialist certifications, or ITIL Foundation Certification.
- Experience with enterprise-scale IT environments, cloud-native or hybrid infrastructure, observability, AIOps, operational analytics, enterprise architecture frameworks, and digital transformation initiatives is preferred.
Benefits
- The position is based at the company's Hyderabad office.
Tech Stack
Categories
DevOpsSolutions Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.