3 hours ago
Responsibilities
- Guide customers through evaluation, pilots, onboarding, conversion, and continued adoption.
- Lead technical onboarding, training, and enablement sessions for developers integrating Factory into their workflows.
- Diagnose and resolve technical issues across customer environments, repositories, integrations, and development workflows.
- Collaborate with engineering when customer issues require deeper technical support.
- Identify recurring customer friction and create scalable processes, resources, and product improvements.
- Translate product usage, customer feedback, and technical observations into actionable insights for product and engineering teams.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
- 2–3 years of professional experience in software engineering, solutions engineering, technical consulting, implementation, or another customer-facing technical role.
- Strong understanding of software development fundamentals, including source control, development environments, debugging, testing, and modern engineering workflows.
- Ability to read and troubleshoot code across different languages, frameworks, and technology stacks.
- Proven ability to diagnose and resolve complex technical issues in customer environments.
- Strong analytical, written communication, verbal communication, collaboration, ownership, and problem-solving skills.
- Ability to explain technical concepts, build trusted customer relationships, and work across engineering, product, sales, and customer success teams.
Benefits
- In-office position five days per week in San Francisco, within walking distance of Caltrain.
Categories
Solutions Engineering
About Factory
Factory is an AI research lab, bringing autonomy to software engineering with Droids.