about 3 hours ago
Mexico City, Mexico
Mid Level / Senior
H1B Sponsor
Responsibilities
- Develop deep technical expertise and become the go-to authority in your domain.
- Investigate complex escalations and lead high-stakes technical calls.
- Run engaging office hours and deliver impactful learning sessions.
- Partner with Engineering and Product to identify gaps and drive improvements.
- Support deep technical investigations around API and browser test behavior.
- Lead escalations involving failed tests and unexpected downtime alerts.
- Collaborate with Product and Engineering to escalate bugs and propose improvements.
- Create reusable troubleshooting guides and scalable workflows.
- Enable the global Solutions team through live sessions and technical mentoring.
Requirements
- Self-driven problem solver with a passion for excellence and continuous learning.
- Strategic thinker with a client-centric approach to enhance customer experience.
- Independent, fast learner capable of adapting to evolving priorities.
- Experienced in high-stakes technical support or solutions engineering.
- Collaborator and mentor who enjoys sharing knowledge and raising the technical bar.
- Experienced in proactive monitoring and simulating user behavior.
- Comfortable troubleshooting API and browser tests, including multi-step workflows.
- Familiar with front-end behavior, HTTP protocols, and network errors.
- Confident working with Synthetic CI/CD integrations and backend performance data.
- Detail-oriented and customer-focused with a passion for improving test reliability.
Benefits
- Generous and competitive global benefits.
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development and career pathing.
- Intradepartmental mentor and buddy program for networking.
- An inclusive company culture with Community Guilds for employee resource groups.
- Best in breed onboarding.
Tech Stack
Datadog
Categories
BackendTesting