9 days ago
Colombo, Sri LankaMid Level / Senior
Responsibilities
- Partner with enterprise customers to scope and implement AI agent use cases across complex workflows.
- Integrate the IFS Loops platform with customer systems through APIs or middleware.
- Tune agent behavior and logic to improve costs, efficiency, accuracy, and error rates.
- Troubleshoot deployments and iterate to improve performance, accuracy, and user adoption.
- Collaborate with Product, Engineering, and Customer Success and communicate customer insights into the roadmap.
- Document technical decisions and hand off stable deployments to customer engineering or support teams.
Requirements
- Require 2–5 years of experience in software engineering, solutions engineering, or ML deployment.
- Require proficiency in Python and working knowledge of AI/ML frameworks such as OpenAI, Hugging Face, LangChain, Pinecone, and Weaviate.
- Require familiarity with building LLM applications, RAG systems, or conversational AI workflows.
- Require experience integrating enterprise systems through APIs or middleware, including systems such as Salesforce, ServiceNow, SAP, or Oracle.
- Require the ability to translate business problems into technical solutions and deliver them quickly.
- Require strong interpersonal, customer collaboration, ownership, and continuous-learning skills.
- Preferred qualifications include experience with SaaS, customer experience, support operations, manufacturing systems, mission-critical AI deployments, enterprise AI platforms, or multi-agent orchestration.
Benefits
- Flexible and hybrid work opportunities are available.
- The role offers exposure to enterprise AI delivery, customer collaboration, and production deployments in a global and diverse environment.
Tech Stack
Categories
Forward Deployed
About IFS
IFS builds IFS Cloud, an enterprise suite covering ERP, EAM, FSM, SCM, and project/service management for manufacturers and asset‑intensive organizations. Its business model centers on software subscriptions and services for cloud and hybrid deployments, plus industry-specific modules and consulting. Founded in 1983 and headquartered in Linköping, Sweden, the company is privately held under EQT ownership and operates globally across industrial and service-focused markets.