Forward Deployed Engineer
OpenLoop Health8 hours ago
Remote, United States +2 moreSenior / Staff+
Responsibilities
- Embed with client engineering teams and build production integrations in their codebases against OpenLoop’s Partner API.
- Own customer integrations through go-live and the weeks after launch, documenting platform gaps and time-boxed workarounds when necessary.
- Build SDKs, reference implementations, CLIs, machine-readable documentation, and agentic workflows for client and internal use.
- Use and extend deployment agents, including readiness gates, conformance checks, seeding checkers, documentation-freshness checks, gap filing, and client communication drafts.
- Contribute reusable recipes, checks, client manifests, and evidence to the shared platform roadmap and cookbook.
- Turn vague, over-promised, or contradictory client requests into phased, defensible scopes with explicit exclusions.
- Protect live-client compatibility by making changes additive or explicitly superseding with compatibility windows.
- Communicate technical constraints and delivery risks clearly to client engineering teams and internal go-to-market teams.
- Review integration designs, share deployment learnings, and help establish the practices for a new team.
Requirements
- 5 to 15+ years of software engineering experience, including significant experience delivering directly for external customers or partners in their environments.
- End-to-end ownership of complex, customer-facing technical deliveries, including post-launch issue handling.
- Strong integration engineering experience with API design and consumption, authentication, webhooks, polling, idempotency, rate limits, pagination, schema drift, data, and cloud infrastructure.
- Experience building with AI agents and verifying, evaluating, and monitoring their output before and after customer launch.
- Experience handling sensitive data with a security-first mindset and incorporating compliance constraints into system design.
- Strong communication skills with technical and non-technical audiences, including delivering early negative or limiting decisions to customers.
- Demonstrated judgment in scoping, sequencing, descoping, or declining work, plus evidence of leverage through SDKs, tooling, checks, reference implementations, or practices.
- Preferred experience in healthcare or another regulated domain, shipping LLM-based or agentic systems to production, building developer platforms, or working with EHR, scheduling, pharmacy, payments, or FHIR integrations.
- Preferred experience collaborating with sales or solutions teams in pre-sales technical conversations.
- Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
Benefits
- Remote within the United States, with core collaboration hours of CST 8 a.m. to 5 p.m. and occasional flexibility for client-facing work.
- Periodic travel to clients and team working sessions.
- Medical, dental, and vision plans.
- Flexible Spending Accounts and Health Savings Accounts.
- Flexible paid time off.
- 401(k) with company match.
- Life insurance and pet insurance.
Categories
Forward Deployed
About OpenLoop Health
OpenLoop Health provides white-label telehealth infrastructure and clinical operations for digital health companies, health plans, and health systems. Its end-to-end services span provider staffing and licensing, payer coverage, a virtual care platform with AI, pharmacy and diagnostics coordination, RPM fulfillment, and revenue cycle management, enabling nationwide virtual care delivery. Founded in 2020 and headquartered in Des Moines, Iowa, the company is privately held and supports programs operating across all 50 U.S. states.