4 days ago
Bengaluru, IndiaSenior
Responsibilities
- Design, develop, customize, and enhance software components and ServiceNow modules.
- Design scalable workflows and automate IT service processes within ServiceNow.
- Integrate ServiceNow with external systems using APIs and web services.
- Serve as an SME, manage team performance, and make team-level decisions.
- Collaborate with multiple teams and contribute to key technical and project decisions.
- Lead process improvements that increase productivity and software quality.
- Mentor junior team members and share technical best practices.
- Coordinate cross-functional communication around project goals and deliverables.
Requirements
- At least 7.5 years of experience in ServiceNow IT Service Management.
- Proficiency in ServiceNow IT Service Management (ITSM).
- Strong experience customizing and configuring ServiceNow modules for business requirements.
- Experience designing scalable workflows and automating IT service processes.
- Familiarity with JavaScript for extending platform capabilities.
- Experience integrating ServiceNow with external systems using APIs and web services.
- Knowledge of ITIL principles and their application to IT service management solutions.
- 15 years of full-time education.
Benefits
- Position based at the employer's Bengaluru office.
Tech Stack
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.