ServiceNow-ServiceNow-Developer-Staff
Ernst and Young1 day ago
Bengaluru, IndiaStaff+
Responsibilities
- Configure and customize ServiceNow, including workflows, UI actions, client scripts, and business rules.
- Build service request fulfillment workflows from customer requirements, including requests, request items, and tasks.
- Use scripting and ServiceNow functionality to automate routine tasks and perform process automation.
- Develop integrations with internal and external applications using Orchestration, Web Services, and SOAP calls.
- Gather business requirements, interpret functional requirements, and produce technical specifications and releases.
- Load, manipulate, and maintain data between ServiceNow and other systems.
- Create dashboards, home pages, performance analytics data collectors, and reports.
- Analyze user stories and internal procedures to improve system capabilities, automate workflows, and address scheduling limitations.
- Perform system and integration testing using sample and live data.
Requirements
- A college degree in a related technology field such as Computer, Engineering, or Science, or comparable job experience.
- Approximately 7 to 12 years of experience in a development role with progressively complex responsibilities.
- ServiceNow CSA certification and at least one CIS certification are mandatory.
- Experience with authentication protocols and technologies such as Active Directory, LDAP, SiteMinder federation, or Azure.
- Experience with software release build and deployment processes and integrations with internal and external systems.
- Proficiency in JavaScript, HTML, AngularJS, and good web design practices.
- ServiceNow implementation experience in applications such as FSO, Custom Scope, HRSD, GRC, SecOps, IRM, CSM, PPM, APM, ITSM, ITOM, Service Portal, Agentic AI, Gen AI, SPM, or UI Builder.
- Experience implementing Performance Analytics.
- Knowledge of digital technologies such as machine learning, AI, IoT, and blockchain.
- Experience with SDLC, TFS, JIRA, or an equivalent tool for maintaining stories is preferred.
- Knowledge of features in the latest ServiceNow versions is preferred.
- ITIL Foundations certification is a plus.
Benefits
- Support, coaching, and feedback from colleagues.
- Opportunities to develop new skills and progress a career.
- Individual progression planning, education, coaching, and practical development experience.
- Flexible freedom to handle the role in a way that works for the employee.
- Opportunities to work with EY ServiceNow practices globally and with businesses across multiple industries.
Tech Stack
Categories
About Ernst and Young
Ernst & Young (EY) provides audit/assurance, tax, consulting, strategy and transactions services to enterprises, financial institutions, and public‑sector clients. Structured as a global network of partner‑owned member firms, it sells professional services on a fee basis, including a dedicated Financial Services Organization for banking, insurance, and capital markets. Headquartered in London, EY was formed in 1989 from the merger of Ernst & Whinney and Arthur Young, and operates in 150+ countries.