Responsibilities
- Develop and implement SRE solutions for monitoring, alerting, machine learning anomaly detection, self-healing, and reliability testing.
- Create AI agents and support enterprise automation initiatives for applications in scope.
- Provide shift-based production support, including after-hours and rotational on-call coverage.
- Assist with incident management, problem management, and continuous improvement reviews.
- Maintain technology currency through server patching, certificate renewal, and other operational activities.
- Help ensure application availability, uptime, service-level objectives, and compliance requirements.
- Identify opportunities to automate manual production and support activities.
- Stay current with technology through formal training and self-directed learning.
Requirements
- Required knowledge of Azure Databricks, application logs, basic AI, and Power BI.
- Ability to work outside normal business hours, including after 5 PM and on weekends.
- Preferred experience with IAM platforms and security-focused systems such as Microsoft Entra, Okta, HashiCorp Vault, and ServiceNow.
- Preferred scripting experience with Python, PowerShell, or Bash.
- Preferred familiarity with identity, authentication, authorization, and privileged access management concepts and protocols.
- Preferred knowledge of enterprise security architecture and compliance frameworks related to IAM and service resilience.
- Preferred exposure to AIOps or machine-learning-based anomaly detection for proactive reliability management.
Benefits
- Comprehensive total rewards program including bonuses and flexible benefits.
- Competitive compensation, commissions, and stock where applicable.
- Coaching, development, and management opportunities.
- World-class training program in financial services.
- Overtime pay, lieu time, and an on-call allowance for applicable support coverage.
- Full-time regular employment with a 37.5-hour workweek in Toronto.
- Shift-based schedule with after-hours, weekend, and rotational on-call support.
Tech Stack
Categories
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact. http://rbc.com/legalstuff. La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social. https://www.rbc.com/conditions-dutilisation/