Senior Customer Success Engineer
Palo Alto Networks23 days ago
Tokyo, JapanSenior
Responsibilities
- Provide advanced product expertise for complex deployments and resolve intricate technical challenges.
- Guide customers through sophisticated Certificate Lifecycle Management and PKI integrations and customizations.
- Drive product adoption through feature guidance, best-practice recommendations, training, and customer workshops.
- Assess deployment and best-practice gaps and translate them into strategic improvement plans.
- Advise technical and executive stakeholders on solution optimization and customer success strategies.
- Manage complex customer engagements and execute high-touch delivery strategies with account teams.
- Lead customer escalations and coordinate internal resources for timely resolution.
Requirements
- Bachelor of Science in Computer Science or a related technical field, or equivalent experience.
- At least 5 years of hands-on experience in cloud infrastructure and large-scale network design, operations, and security.
- At least 3 years of experience in a customer-facing or advisory role such as Customer Success, Consulting, or Support Engineering.
- Experience driving product adoption, leading complex feature implementations, and delivering advanced training programs.
- Ability to translate technical requirements into actionable customer plans and guide advanced use cases.
- Ability to build relationships with executive-level stakeholders and influence customer success decisions.
- Knowledge of Public Key Infrastructure technology, standards, and implementations.
- Knowledge of securing Internet applications, including cryptography, standards, and techniques.
- Knowledge of directory technologies and standards such as LDAP and Active Directory.
- Preferred experience with Microsoft Active Directory Certificate Services, public certificate authorities, HSMs, cloud key management services, Ansible, Terraform, and the ACME protocol.
Benefits
- Remote role with collaboration across geographies; the company also states that most teams work from the office full time with flexibility when needed.
Tech Stack
AnsibleTerraform
Categories
Solutions Engineering
About Palo Alto Networks
Palo Alto Networks builds cybersecurity products for enterprises and governments, including next-generation firewalls, cloud security (Prisma Cloud/Prisma Access), and SOC tools (Cortex). It sells subscriptions and appliances with cloud-delivered threat intelligence, securing networks, endpoints, and applications across data centers and public clouds. Founded in 2005 and headquartered in Santa Clara, California, the company is publicly traded on the NYSE under the ticker PANW.