2 days ago
Monterrey, MexicoSenior
Responsibilities
- Lead end-to-end service delivery for critical SRE platforms while maintaining service levels and operational standards.
- Oversee observability, incident response, service health reviews, and reliability practices across production environments.
- Coordinate rapid triage, escalation, and stakeholder communication during high-impact service disruptions.
- Analyze operational metrics, facilitate blameless reviews, and prioritize corrective actions for resilience and performance.
- Manage application and infrastructure changes by assessing risk, validating readiness, and coordinating controlled rollouts.
- Monitor dashboards, alerts, and logs to identify early warning signals and prevent production failures.
- Coordinate SRE, development, operations, and client stakeholders around technical requirements and delivery priorities.
- Guide automation, infrastructure-as-code practices, standardized runbooks, and self-service operational mechanisms.
- Translate industrial manufacturing and automotive production, safety, regulatory, and lifecycle needs into reliability requirements.
- Maintain compliance with company policies, secure operational data handling, and auditable records of incidents, changes, and service reviews.
- Coordinate hybrid team routines, documentation, communication channels, and day-shift coverage.
- Promote knowledge sharing, documentation, reliability, and operational excellence.
Requirements
- Practical experience applying Site Reliability Engineering methods in real-world production environments, including monitoring, alerting, capacity management, and incident response.
- Strong skills designing and implementing observability solutions using logging, metrics, and tracing tools.
- Hands-on experience with automation and scripting in SRE contexts.
- Knowledge of error budgets, service-level objectives, redundancy, and failover strategies.
- Exposure to industrial manufacturing or automotive environments, including production constraints, operational safety, and regulatory considerations.
- Strong written and spoken English communication skills for status reporting, incident documentation, and multidisciplinary collaboration.
Categories
Site Reliability
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.